A fix is available
APAR status
Closed as program error.
Error description
Created from Escalation RATLC01996108: Every time client publishes a document from DOORS, they get the following error about the ?normal.dot? if they use a stylehseet and run a macro during generation: 'This file is in use by another application or user. (c:Documents and Settings\...\normal.dot)'. On investigating the problem client have found that it is because they use Word as the default editor for outlook which would also uses normal.dot. When closing outlook or changing to HTML as the default editor, the document was produced correctly. As another check, they moved the normal.dot from the default Microsoft Word trusted directory (C:\Documents and Settings\username\Application Data\Microsoft\Templates) to a temporary Word untrusted directory, on the c: drive to which they had read write access and modified the Word tools/options file locations for templates to point to this location, again the error went away. As per the client the two workarounds that they have fond out for this issue is not ideal as this would go against the normal default setup as they use company wide templates.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * **************************************************************** * PROBLEM DESCRIPTION: * **************************************************************** * RECOMMENDATION: * **************************************************************** In certain scenarios, this message appears when publishing Word documents with RPE: This file is in use by another application or user. (C:\Documents and Settings\...\Normal.dot)
Problem conclusion
Addressed issue which, in certain scenarios, caused this message appears when publishing Word documents with RPE: This file is in use by another application or user. (C:\Documents and Settings\...\Normal.dot)
Temporary fix
Comments
APAR Information
APAR number
PM32898
Reported component name
TLOGIC PUBL ENG
Reported component ID
5724V98PE
Reported release
111
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2011-02-16
Closed date
2011-04-26
Last modified date
2011-04-26
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TLOGIC PUBL ENG
Fixed component ID
5724V98PE
Applicable component levels
R111 PSN
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS6RHZ","label":"Rational Publishing Engine"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"1.1.1","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
Document Information
Modified date:
27 October 2021