APAR status
Closed as program error.
Error description
Beginning with hotfix 8.4.28.134, the classic client crashes when closing a node. This happens on a client machine when using Integrated Authentication and IE is set to prompt for username and password or when the client crosses domains to reach the server.??FACTS: ?Planning 8.4. FP2 ?Workstation: XP sp2, ?IE 7.0.5730.13CO?RAM: 1GB minimum ? ?PROBLEM: ?Open any node, any app, close without doing anything. ?Wait 5 secs...??Error: with FP2?The instruction at "0x00000534" referenced memory at "0x00000534 ?The memory could not be "read".?Click ok to terminate the program.??Error:with FP1 and hotfix (old IR)?The instruction at "0x00000004" referenced memory at "0x00000004 ?The memory could not be "read".?Click ok to terminate the program.
Local fix
1. Open Internet Explorer 2. Select tools>options 3. Select lo cal intranet>select custom 4. Scroll to User Authentication and deselect option prompt for username and password and select a utomatic logon instead.
Problem summary
**************************************************************** * USERS AFFECTED: * * All users * **************************************************************** * PROBLEM DESCRIPTION: * * See error description. * **************************************************************** * RECOMMENDATION: * * Customer should take 8.4.1 FP1 * ****************************************************************
Problem conclusion
Code Fix
Temporary fix
Comments
APAR Information
APAR number
PM24228
Reported component name
COG PLAN CONTRI
Reported component ID
5724W23CO
Reported release
830
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2010-10-08
Closed date
2011-02-09
Last modified date
2011-02-09
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
COG PLAN CONTRI
Fixed component ID
5724W23CO
Applicable component levels
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSPN2D","label":"Cognos Planning"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"830","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
Document Information
Modified date:
08 August 2024