A fix is available
APAR status
Closed as program error.
Error description
Pre-requisites: RDS on Solaris Server, in Corporate mode connecting to an Active Directory installation on Windows Machine. Synergy Server on Windows 2003 Server (Not the same server as the Active Directory Windows Machine) Synergy Server connected to RDS Server, specifying the IP Address of the RDS Server in the system_info.txt file. Synergy Client on Windows XP machine. Steps to reproduce: 1. Create two users in the Active directory, user1 and user2. 2. Ensure user1 and user2 have access to a Synergy database, e.g. each user has developer role. 3. Start a Synergy session in Web Mode as user1 and user2 to confirm both users can log on. 4. After verifying that both users can log on, disconnect the Synergy Server from the network by unplugging the network cable for a brief period, e.g. 15 seconds. 5. Then attempt to launch the Synergy Web Mode client as user1 and user2. Note the warning message when the client fails to start: Invalid username or password. This implies that the password is either expired or invalid. Impact: No users can log in to Synergy using the Java Client in Web mode. Workaround: Restart the Synergy web server using the commands: ccm_server -stop ccm_server -start
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * **************************************************************** * PROBLEM DESCRIPTION: * **************************************************************** * RECOMMENDATION: * **************************************************************** The Synergy Web Server needs to be restarted to allow users log in using Web Mode
Problem conclusion
This problem is fixed in the release 7.1.0.2.
Temporary fix
Comments
APAR Information
APAR number
PM11073
Reported component name
TLOGIC SYNERGY
Reported component ID
5724V66SN
Reported release
710
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2010-03-29
Closed date
2010-09-24
Last modified date
2010-09-24
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TLOGIC SYNERGY
Fixed component ID
5724V66SN
Applicable component levels
R710 PSN
UP
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSC6Q5","label":"Rational Synergy"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
22 December 2020