A fix is available
APAR status
Closed as program error.
Error description
When installing the Synergy client on a Citrix Metaframe Server running Windows 2003 Server, the install fails with the followin g error: 'UpdateCcmRegistryValues: GetShortPathName failed (3)'
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * **************************************************************** * PROBLEM DESCRIPTION: * **************************************************************** * RECOMMENDATION: * **************************************************************** Error: "UpdateCcmRegistryValues: GetShortPathName failed (3)" when trying to isntall Synergy 7.1
Problem conclusion
Fixed in Synergy 7.2.
Temporary fix
Comments
APAR Information
APAR number
PM04471
Reported component name
TLOGIC SYNERGY
Reported component ID
5724V66SN
Reported release
710
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2010-01-05
Closed date
2011-05-13
Last modified date
2011-05-13
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TLOGIC SYNERGY
Fixed component ID
5724V66SN
Applicable component levels
R710 PSN
UP
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSC6Q5","label":"Rational Synergy"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
22 December 2020