PK86332: PROBLEMS WITH ACTIONS, RESPONSES, AND THE ALERT BROWSER IN THE CAE

Obtain the fix for this APAR.

APAR status

• Closed as program error.

Error description

• The problems with actions and responses could lead to the
  following symptoms:
  1. A window containing 'An unhandled application error has
  occurred' may appear in the client (this is a very general
  symptom that could have other causes, but one of the causes is
  problems in the actions and responses and their affect on the
  alert browser).
  
  2. Alert messages remain displayed in the alter browser after
  "Select all" and "Clear" actions have been performed and
  confirmed.
  
  3. After CAE server and client have been recycled, some options
  in the Alert Browser such as "Clear" or "Aknowledge" are grayed
  out and disabled.
  
  4. Automatic Cancel Thread actions fail with "No Agent for
  Action" message.
  
  5. Manual Cancel Thread actions fail.
  
  6. For customers that ran the CAE Server under USS in
  CQM 2.2, there was no migration of CAE configurations
  from the CQM 2.2 install directories into the new
  install directories
  

Local fix

• If you are running the CAE Server under USS, the following
  workaround should address symptoms 1, 2, and 3 (but no others).
  For the others there is no known solution other than to apply
  PK86332.
  
  Here is the workaround for symptoms 1, 2, and 3:
  
  Manually alter the file names in directories
  
  /usr/lpp/cqmv2r3/knowledge/site/qm/actions and
  /usr/lpp/cqmv2r3/knowledge/site/qm/responses
  If these directories contain files with a plus in the name e.g,
  in actions you might see somthing like:
  
  CPU+time+e-mail.xml
  
  Perform these steps:
  
  1. Stop the CAE Server
  
  2. In ishell, change all the plus signs to spaces for all the
  files in "actions" and 'responses"
  
  3. restart the CAE Server
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: Users of DB2 Query Monitor.                  *
  ****************************************************************
  * PROBLEM DESCRIPTION: The problems with actions and responses *
  *                      could lead to the following symptoms:   *
  *                      1. A window containing 'An unhandled    *
  *                      application error has occurred' may     *
  *                      appear in the client (this is a very    *
  *                      general symptom that could have other   *
  *                      causes, but one of the causes is        *
  *                      problems in the actions and responses   *
  *                      and their affect on the alert browser). *
  *                      2. Alert messages remain displayed in   *
  *                      the alter browser after "Select all"    *
  *                      and "Clear" actions have been           *
  *                      performed and confirmed.                *
  *                      3. After CAE server and client have     *
  *                      been recycled, some options in the      *
  *                      Alert Browser such as "Clear" or        *
  *                      "Aknowledge" are grayed out and         *
  *                      disabled.                               *
  *                      4. Automatic Cancel Thread actions      *
  *                      fail with "No Agent for Action"         *
  *                      message.                                *
  *                      5. Manual Cancel Thread actions fail.   *
  *                      6. For customers that ran the CAE       *
  *                      Server under USS in CQM 2.2, there was  *
  *                      no migration of CAE configurations      *
  *                      from the CQM 2.2 install directories    *
  *                      into the new install directories.       *
  ****************************************************************
  * RECOMMENDATION: APPLY the PTF.                               *
  ****************************************************************
  Code has been changed to correct this condition.
  

Problem conclusion

• APPLY the PTF.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

  UK48783

Modules/Macros

•    CQMBLOB  CQMCAE   CQMCAEPT CQMCMGRT CQMCSPAC
  CQMJAR   CQMMGRF  CQMMGRT  CQMSPACE CQMSSV   CQMSWD
  

Fix information

• Fixed component name

  DB2 QUERY MONIT

• Fixed component ID

  5655E6701

Applicable component levels

• R230 PSY UK48783

     UP09/08/06 P F908

Fix is available

• Select the PTF appropriate for your component level. You will be required to sign in. Distribution on physical media is not available in all countries.