PK70484: EMAIL MESSAGE BODY IS SENT WITH ISO-2022-JP CHARASET. HOWEVER TH E EMAIL MESSAGE'S SUBJECT VALUE WAS STILL USED UTF-8.

APAR status

• Closed as user error.

Error description

• When Using the function added by PK47530(RATLC01024597) to selec
  t email notification character set as ISO-2020-JP,
  Email message body is sent with ISO-2022-JP charaset. However th
  e Email message's subject value was still used UTF-8. As the res
  ult, if Outlook Express v6 set Japanese(Auto) or JIS as Encoding
  ,  the message's subject gets garbled characters. Since Outlook
  Express does not  have a function to switch between UTF-8 and IS
  O-2022-JP automatically. This should be fixed to use the charact
  er set ISO-2022-JP in this case.
  

Local fix

Problem summary

Problem conclusion

Temporary fix

Comments

• We believe that this is working as designed.  International
  standards expect mail servers to support UTF-8 text in mail
  headers.  Older versions of some mail servers might not do
  so but newer versions of most mail server software support
  UTF-8 text.  Other Japanese users do not have this problem,
  so upgrading to a more recent mail server version may solve
  the problem.  This particular customer's problem was solved
  by upgrading to ClearQuest 7.0.1.2, where it was not
  necessary to use ISO-2022-JP, so the problem no longer
  occurs for them.
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels