Direct links to fixes
IBM Case Manager V5.3.3 Interim Fix 12 for Linux for Z
IBM Case Manager V5.3.3 Interim Fix 12 for Windows
IBM Case Manager V5.3.3 Interim Fix 12 for Suse Linux
IBM Case Manager V5.3.3 Interim Fix 12 for Linux
IBM Case Manager V5.3.3 Interim Fix 12 for AIX
IBM Case Manager V5.3.3 Interim Fix 10 for AIX
IBM Case Manager V5.3.3 Interim Fix 10 for Linux
IBM Case Manager V5.3.3 Interim Fix 10 for SUSE Linux
IBM Case Manager V5.3.3 Interim Fix 10 for Windows
IBM Case Manager V5.3.3 Interim Fix 10 for Linux for Z
IBM Case Manager V5.3.3 Interim Fix 7 for AIX
IBM Case Manager V5.3.3 Interim Fix 7 for Linux
IBM Case Manager V5.3.3 Interim Fix 7 for Windows
IBM Case Manager V5.3.3 Interim Fix 7 for Linux for Z
workflow.20002.delta.repository
IBM Case Manager V5.3.3 Interim Fix 8 for AIX
IBM Case Manager V5.3.3 Interim Fix 8 for Linux
IBM Case Manager V5.3.3 Interim Fix 8 for Windows
IBM Case Manager V5.3.3 Interim Fix 9 for AIX
IBM Case Manager V5.3.3 Interim Fix 9 for Linux
IBM Case Manager V5.3.3 Interim Fix 9 for Windows
IBM Case Manager V5.3.3 Interim Fix 9 for Linux for Z
IBM Case Manager V5.3.3 Interim Fix 10 for AIX
IBM Case Manager V5.3.3 Interim Fix 10 for Linux
IBM Case Manager V5.3.3 Interim Fix 10 for SUSE Linux
IBM Case Manager V5.3.3 Interim Fix 10 for Windows
IBM Case Manager V5.3.3 Interim Fix 10 for Linux for Z
APAR status
Closed as program error.
Error description
You can't open Content Manager on Demand (CMOD) documents attached to a case by a different CMOD user. PRODUCTS AFFECTED IBM Business Automation Workflow IBM Case Manager
Local fix
Problem summary
In V9.5.0.3, CMOD changed the identifier for a document from unencrypted to encrypted as a security fix. The newly encrypted identifier is encrypted based on each user session and, therefore, the encrypted identifier works only for the user who accessed the document. In Case Manager, this means that only the user who added the document to the Case can access or open the document.
Problem conclusion
A fix is available or will be available that uses a separate document identifier in the external CMOD document reference so that all users can access a document. However, because of the document identifier changes in CMOD, Existing CMOD documents that were added to a case as a reference that uses the encrypted user session identifier can be opened only by the CMOD user who originally added the document to the case. To allow other users access to CMOD documents on a case, Case Manager users must re-add the CMOD document as a reference to the case. The new reference uses the CMOD document identifier that doesn't have user-session restrictions. A user would need to re-add the document reference for any CMOD documents that were added before APAR PJ46240 was installed any CMOD documents that were added when the CMOD and IBM Content Manager OnDemand Web Enablement Kit (ODWEK) version is V9.5.0.3 or later If you don't want the new behavior introduced with APAR PJ46240, you can configure CMOD document references to use the session encrypted identifier, meaning only the user who added the CMOD document reference to the case can access and open the document. Select "Set external Content Manager OnDemand (CMOD) document references to use session-specific encrypted references" in the Case Manager Client plug-in configuration. If CMOD is V9.5.0.3 or earlier, the document identifiers are unencrypted; therefore, you can choose from the following options: Stay on the existing CMOD version, which will continue to allow unencrypted identifier to work and all users can access a document based on the unencrypted identifier. Upgrade to a newer CMOD and ODWEK version and add a flag to allow old unencrypted identifiers to work with the newer CMOD libraries. To allow ODWEK to support accepting the previous unencrypted document identifier, specify ARS_SUPPORT_OLD_ODWEK_DOCIDS=1 in the ars.cfg configuration file for the OnDemand Server. For more information, see "IBM Content Manager OnDemand V9.5.0.3 readme files" (https://www.ibm.com/support/pages/ibm-content-manager-ondemand- v9503-readme-files).
Temporary fix
Comments
APAR Information
APAR number
PJ46240
Reported component name
CASE MGR CLIENT
Reported component ID
5725A1501
Reported release
533
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-07-15
Closed date
2020-09-22
Last modified date
2020-09-22
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
CASE MGR CLIENT
Fixed component ID
5725A1501
Applicable component levels
Document Information
Modified date:
12 September 2023