APAR status
Closed as fixed if next.
Error description
IBM Cognos BI Workspace welcome screen has buttons to launch Help website with how-to videos. Content is not available at the moment and user gets white screen with message: "File not found."". Customize your Workspace http://ibmtvdemo.edgesuite.net/software/analytics/cognos/videos/ HTVs/cw1021/index.html?id=1 Set your Preferences http://ibmtvdemo.edgesuite.net/software/analytics/cognos/videos/ HTVs/cw1021/index.html?id=2
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * All Users * **************************************************************** * PROBLEM DESCRIPTION: * * See Error Description * **************************************************************** * RECOMMENDATION: * * Upgrade to IBM Cognos Analytic 11.0.7.0 * ****************************************************************
Problem conclusion
Temporary fix
Comments
APAR Information
APAR number
PI76858
Reported component name
COG ADMINISTRAT
Reported component ID
5724W12AD
Reported release
A21
Status
CLOSED FIN
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-02-17
Closed date
2017-05-23
Last modified date
2017-05-23
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
RA21 PSN
UP
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
06 March 2023