Fixes are available
Rational ClearQuest 9.0.1
Rational ClearQuest Fix Pack 15 (8.0.1.15) for 8.0.1
Rational ClearQuest Fix Pack 5 (9.0.0.5) for 9.0
Rational ClearQuest Fix Pack 1 (9.0.1.1) for 9.0.1
Rational ClearQuest Fix Pack 2 (9.0.1.2) for 9.0.1
Rational ClearQuest Fix Pack 16 (8.0.1.16) for 8.0.1
Rational ClearQuest Fix Pack 6 (9.0.0.6) for 9.0
Rational ClearQuest Fix Pack 3 (9.0.1.3) for 9.0.1
Rational ClearQuest Fix Pack 17 (8.0.1.17) for 8.0.1
Rational ClearQuest Fix Pack 18 (8.0.1.18) for 8.0.1
Rational ClearQuest Fix Pack 4 (9.0.1.4) for 9.0.1
Rational ClearQuest Fix Pack 5 (9.0.1.5) for 9.0.1
Rational ClearQuest Fix Pack 19 (8.0.1.19) for 8.0.1
Rational ClearQuest Fix Pack 6 (9.0.1.6) for 9.0.1
Rational ClearQuest Fix Pack 20 (8.0.1.20) for 8.0.1
Rational ClearQuest Fix Pack 21 (8.0.1.21) for 8.0.1
Rational ClearQuest Fix Pack 7 (9.0.1.7) for 9.0.1
Rational ClearQuest Fix Pack 22 (8.0.1.22) for 8.0.1
Rational ClearQuest Fix Pack 8 (9.0.1.8) for 9.0.1
Rational ClearQuest Fix Pack 9 (9.0.1.9) for 9.0.1
Rational ClearQuest Fix Pack 23 (8.0.1.23) for 8.0.1
Rational ClearQuest Fix Pack 24 (8.0.1.24) for 8.0.1
Rational ClearQuest Fix Pack 25 (8.0.1.25) for 8.0.1
APAR status
Closed as program error.
Error description
In CQ 8.0.1.10 version, when a field dropdown button is clicked for the firsttime, It takes a second or two sec to load. when the customer clicks on the drop down list arrow and then immediately click it again the cursor spinner comes up and does not go away unless you click somewhere off the screen or back on the list itself. It happens the first time when customer clicks the drop down list in the session and then intermittently after that (depending on whats cached). They have to click the dropdown twice to make it happen. so the actual scenario is, If the customer simply click the dropdown list once, there is no spinning cursor observed, and if they just wait, the list will populate as expected! The key here is clicking it again before the original fetch is complete. There is a good chance that this is not in cq default code, but maybe somewhere deep in dojo files that are being used and customized by the customer.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * ClearQuest Web * **************************************************************** * PROBLEM DESCRIPTION: * * The busy/waiting icon does not go away when certain * * ClearQuest Web dropdown lists are clicked. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
A fix is available in ClearQuest 8.0.1.15 and 9.0.0.5 and 9.0.1.1 The busy icon now goes away when a ClearQuest Web dropdown list is finished loading, or if that loading is cancelled.
Temporary fix
Comments
APAR Information
APAR number
PI75375
Reported component name
CLEARQUEST WIN
Reported component ID
5724G3600
Reported release
801
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-01-24
Closed date
2017-09-14
Last modified date
2017-09-14
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
CLEARQUEST WIN
Fixed component ID
5724G3600
Applicable component levels
R801 PSY
UP
Document Information
Modified date:
19 October 2021