APAR status
Closed as program error.
Error description
Observed that one of client's TM1 Instance got hung in PROD Environment. The instance got hung at 01:00 AM EST (9/19/2016). TM1 Top log and Tm1 Server Log stopped logging as soon as the instance go hung. Users were not able to login to the instance. The last log which got captured is: 4488 [44] INFO 2016-09-19 01:00:38.362 TM1.Process Process "Bedrock.Dim.Hierarchy.Unwind.All" run from process "JNJ.Cube. UpdateStaticValues.MasterProcess" by user "ADS/SA-ITS-RA-TM1-PROD" Environment: TM1 10.2.2 FP5
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * All users * **************************************************************** * PROBLEM DESCRIPTION: * * See error description * **************************************************************** * RECOMMENDATION: * * Upgrade to TM1 10.2.2 FP7 * ****************************************************************
Problem conclusion
Code Fix
Temporary fix
Comments
APAR Information
APAR number
PI70943
Reported component name
TM1 SERVER
Reported component ID
5724W49SE
Reported release
A22
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-10-19
Closed date
2017-04-17
Last modified date
2017-04-17
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TM1 SERVER
Fixed component ID
5724W49SE
Applicable component levels
RA22 PSN
UP
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9RXT","label":"Cognos TM1"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A22","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
21 September 2021