Fixes are available
Rational ClearQuest Fix Pack 5 (9.0.0.5) for 9.0
Rational ClearQuest Fix Pack 1 (9.0.1.1) for 9.0.1
Rational ClearQuest Fix Pack 2 (9.0.1.2) for 9.0.1
Rational ClearQuest Fix Pack 6 (9.0.0.6) for 9.0
Rational ClearQuest Fix Pack 3 (9.0.1.3) for 9.0.1
Rational ClearQuest Fix Pack 4 (9.0.1.4) for 9.0.1
Rational ClearQuest Fix Pack 5 (9.0.1.5) for 9.0.1
Rational ClearQuest Fix Pack 6 (9.0.1.6) for 9.0.1
Rational ClearQuest Fix Pack 7 (9.0.1.7) for 9.0.1
Rational ClearQuest Fix Pack 8 (9.0.1.8) for 9.0.1
Rational ClearQuest Fix Pack 9 (9.0.1.9) for 9.0.1
APAR status
Closed as program error.
Error description
ClearQuest does not clean up the links to the deleted queries and as a result users see confusing error message while logging in and also when trying to run the query from favorites. When users log into ClearQuest web, configured to run start up queries during login which has been deleted, they receive the following error message, Error from RPC server: Not-found error: CRMCU0027E An error was detected retrieving information from the ClearQuest database. There is a reference to an object that does not exist: Object Type: Bucket Object: ID This error was detected at: ClearQuest Core:adworkspacemgr.cpp:873 Recommendation: If you cannot determine how to resolve this issue, contact Rational Support and provide all the above information as well as a description of the context in which the message occurred. Details CRVSV0078E Error from RPC server: CRVSV1094E Not-found error: CRMCU0027E An error was detected retrieving information from the ClearQuest database. There is a reference to an object that does not exist: Object Type: Bucket Object: ID This error was detected at: ClearQuest Core:adworkspacemgr.cpp:873 Recommendation: If you cannot determine how to resolve this issue, contact Rational Support and provide all the above information as well as a description of the context in which the message occurred. Steps to Reproduce 1.) Create a ClearQuest SAMPL database based on the Defect Tracking schema. 2.) Create a user called "usera". 3.) Login to the ClearQuest Eclipse client as user, "admin" and create a new query called "qryRpc". 4.) Login to ClearQuest Web as "usera" and set "qryRpc" as Startup query as well as add to Favorites and logout. 5.) Go back to the ClearQuest Eclipse client where you are logged in as "admin" and delete the query "qryRpc". 6.) Login back to ClearQuest Web as "usera" and you get the following error: Error from RPC server: Not-found error: CRMCU0027E An error was detected retrieving information from the ClearQuest database. There is a reference to an object that does not exist: Object Type: Bucket Object: ID This error was detected at: ClearQuest Core:adworkspacemgr.cpp:873 Recommendation: If you cannot determine how to resolve this issue, contact Rational Support and provide all the above information as well as a description of the context in which the message occurred. Details CRVSV0078E Error from RPC server: CRVSV1094E Not-found error: CRMCU0027E An error was detected retrieving information from the ClearQuest database. There is a reference to an object that does not exist: Object Type: Bucket Object: ID This error was detected at: ClearQuest Core:adworkspacemgr.cpp:873 Recommendation: If you cannot determine how to resolve this issue, contact Rational Support and provide all the above information as well as a description of the context in which the message occurred.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * ClearQuest Web * **************************************************************** * PROBLEM DESCRIPTION: * * ClearQuest Web throws a confusing pop-up error message when * * executing a deleted start-up query. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
A fix is available in ClearQuest 9.0.0.5 and 9.0.1.1 ClearQuest Web now pops-up an informative error message when executing a deleted start-up query.
Temporary fix
Comments
APAR Information
APAR number
PI49393
Reported component name
CQ&CQ MSITE WIN
Reported component ID
5724G3800
Reported release
801
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2015-09-25
Closed date
2017-09-14
Last modified date
2017-09-14
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
CQ&CQ MSITE WIN
Fixed component ID
5724G3800
Applicable component levels
R801 PSY
UP
Document Information
Modified date:
17 October 2021