Fixes are available
Rational ClearQuest Fix Pack 7 (8.0.1.7) for 8.0.1
Rational ClearQuest Fix Pack 8 (8.0.1.8) for 8.0.1
Rational ClearQuest Fix Pack 9 (8.0.1.9) for 8.0.1
Rational ClearQuest Fix Pack 10 (8.0.1.10) for 8.0.1
Rational ClearQuest Fix Pack 11 (8.0.1.11) for 8.0.1
Rational ClearQuest Fix Pack 12 (8.0.1.12) for 8.0.1
Rational ClearQuest Fix Pack 13 (8.0.1.13) for 8.0.1
Rational ClearQuest Fix Pack 14 (8.0.1.14) for 8.0.1
Rational ClearQuest Fix Pack 15 (8.0.1.15) for 8.0.1
Rational ClearQuest Fix Pack 16 (8.0.1.16) for 8.0.1
Rational ClearQuest Fix Pack 17 (8.0.1.17) for 8.0.1
Rational ClearQuest Fix Pack 18 (8.0.1.18) for 8.0.1
Rational ClearQuest Fix Pack 19 (8.0.1.19) for 8.0.1
Rational ClearQuest Fix Pack 20 (8.0.1.20) for 8.0.1
Rational ClearQuest Fix Pack 21 (8.0.1.21) for 8.0.1
Rational ClearQuest Fix Pack 22 (8.0.1.22) for 8.0.1
Rational ClearQuest Fix Pack 23 (8.0.1.23) for 8.0.1
Rational ClearQuest Fix Pack 24 (8.0.1.24) for 8.0.1
Rational ClearQuest Fix Pack 25 (8.0.1.25) for 8.0.1
APAR status
Closed as program error.
Error description
Use case 1: IE 11 is crashing when using the horizontal scroll bar of parent record after adding a reference child record and before saving the child record. Use case 2: IE 11 crashes when using the horizontal scroll bar of the referenced record filed inside the parent record form while viewing it. Steps to reproduce - Use case 1 could be reproduced consistently on client's schema on 1 of the client's environment. I could only reproduce once here inhouse on OOB DefectTracking schema using the recordtype "Customer" - Use case 2 could be reproduced consistently also here inhouse using client's schema/database copy and on a second client's environment. I could not reproduce with OOB DefectTracking schema. Steps to reproduce: 1- With IE 11, connect to CQ 8.0.1.5 or CQ 8.0.1.5.003: 2- Select CQ repository and open a parent record 3- From the parent record which contains a child record already move the horizontal scroll bar. IE 11 crashes with the error: "Internet Explorer has stopped working - A problem caused the program to stop working correctly. Please close the program". Clicking on the button "Close the program" to remove the pop up closes IE, but if you don't, after a minute, IE reloads CQ by itself. If you click with the mouse on any area of the form before you use the scroll bar, the crash does not happen.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * ClearQuest Web * **************************************************************** * PROBLEM DESCRIPTION: * * When using ClearQuest Web with Internet Explorer 11, if you * * move the horizontal scroll bar in a listview control, the * * browser window can sometimes crash. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
A fix is available in ClearQuest 8.0.1.7. ClearQuest Web Internet Explorer 11 browser windows will no longer crash when moving the horizontal scroll bar in a listview control.
Temporary fix
Comments
APAR Information
APAR number
PI30762
Reported component name
CLEARQUEST WIN
Reported component ID
5724G3600
Reported release
801
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2014-12-03
Closed date
2015-03-23
Last modified date
2015-03-23
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
CLEARQUEST WIN
Fixed component ID
5724G3600
Applicable component levels
R801 PSY
UP
Document Information
Modified date:
17 October 2021