A fix is available
APAR status
Closed as fixed if next.
Error description
ITCAM for Application Diagnostics Managing Server, Version 7.1, Fix Pack 3, Interim Fix 7 After Managing Server is upgraded to 7.1 FP3IF7 level, the Windows service for Managing Server crashes within few minutes after being started. Steps to reproduce: 1) Install Managing Server 7.1. 2) Install FP3, IF5 (7.1.0.3-TIV-ITCAMAD_MS-IF0003). 3) Confirm that the 'ITCAM for WebSphere - Managing Server' service starts the managing server processes. Use the task manager to check that service process itcam.exe is running, and that it stays up. 4) Apply FP3, IF7. Restart the Managing Server Windows service. Watch the itcam.exe process in the task manager. Result: itcam.exe process ends within few minutes. Logs: In the Windows System Event logs, you may find following errors: The ITCAM for WebSphere - Managing Server service terminated unexpectedly. Workaround: None.
Local fix
Problem summary
********************** Problem Description: After Managing Server is upgraded to 7.1 FP3IF7 level, the Windows service for Managing Server crashes within few minutes after being started. ********************** Recommendation: The fix will be in ITCAM for Application Diagnostics 7.1 FP4 (7.1.0.4). Apply ITCAM for AD 7.1.0.4 when it is available. Problem Summary: ********************** ********************** PROBLEM CONCLUSION: TEMPORARY FIX: Hot fixes have been provided to the customers. COMMENTS: MODULES/MACROS: None SRLS: RTN CODES: APPLICABLE COMPONENT LEVEL/SU: R610 PSY UP CIRCUMVENTION: MESSAGE TO SUBMITTER: ERROR DESCRIPTION:
Problem conclusion
Temporary fix
Comments
APAR Information
APAR number
PI27352
Reported component name
TCAM AD MAN SER
Reported component ID
5724Y92MS
Reported release
710
Status
CLOSED FIN
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2014-10-09
Closed date
2015-06-25
Last modified date
2015-06-25
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSDTFJ","label":"Tivoli Composite Application Manager for Application Diagnostics"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
27 July 2021