Fixes are available
APAR status
Closed as program error.
Error description
This problem was reported after installing the patch 7.1.0.7.003 on AIX and Linux (on top of 7.1.0.7.002 although it might not be relevant). Error message reported: 'Unexpected result. Operation failed for unknown reason' Different behaviours were reported after installing the patch 7.1.0.7.003: -Synergy Java sessions in web mode did not start and returned the error message above. -Synergy Java sessions started but a Show Project failed with the error message above. The problem might not happen with all the databases that were patched. Just a few of them could have the problem. A trace of the backend sessions, when starting a web mode client, showed some problems updating some libraries (such as csetlib.a) in $CCM_HOME/log/uidb/XXX where XXX is the database name on the server. (for example, csetlib.a could have the permissions 444 and so could not be replaced by the new one from the patch). To solve the problem: 1) Stop the CCM Web server deamon. 2) Delete the directory $CCM_HOME/log/uidb/XXX on the Synergy server where the CCM Web server deamon is running. Where XXX is the name of the database. 3) Restart the CCM Web server deamon.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * **************************************************************** * PROBLEM DESCRIPTION: * **************************************************************** * RECOMMENDATION: * **************************************************************** Error message reported: "Unexpected result. Operation failed for unknown reason" Different behaviours were reported after installing the patch 7.1.0.7.003: -Synergy Java sessions in web mode did not start and returned the error message above. -Synergy Java sessions started but a Show Project failed with the error message above.
Problem conclusion
Fixed in Synergy 7.1.0.7 ifix004.
Temporary fix
Comments
APAR Information
APAR number
PI21298
Reported component name
TLOGIC SYNERGY
Reported component ID
5724V66SN
Reported release
710
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2014-07-03
Closed date
2014-08-25
Last modified date
2014-08-25
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TLOGIC SYNERGY
Fixed component ID
5724V66SN
Applicable component levels
R710 PSN
UP
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSC6Q5","label":"Rational Synergy"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
25 August 2014