PH58819: DOCUMENTATION MISSING CHANGE IN REVERSE PROXY REWRITE URL CHANGEFOR IIS.

APAR status

• Closed as documentation error.

Error description

• Exporting all dashboards to PDF is failing after upgrading to
  12.0.1. The message, "Building PDF" display briefly, before
  disappearing and nothing happens.
   F12 trace shows 404 not found on the following get request via
  IIS web server.
  GET /analytics/bi/dashboard-print.html?cl=en-us&pl=en HTTP/1.1
  
  The IIS script need to be rerun as the definition of the reverse
  proxy URL has changed from
  (^$)|(^v1(/.*)?)|(^[^/]+\.jsp)|(^login$)
  to the following
  (^$)|(^v1(/.*)?)|(^[^/]+\.jsp)|(^login$)|(^dashboard-print.html$
  )
  

Local fix

• Best practice when upgrading is to rerun the IIS script for the
  current version the environment has been upgraded too
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * CA users                                                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Exporting all dashboards to PDF is failing after upgrading   *
  * to 12.0.1. The message, "Building PDF" display briefly,      *
  * before disappearing and nothing happens.                     *
  * F12 trace shows 404 not found on the following get request   *
  * via IIS web server.                                          *
  * GET /analytics/bi/dashboard-print.html?cl=en-us&pl=en        *
  * HTTP/1.1                                                     *
  *                                                              *
  * The IIS script need to be rerun as the definition of the     *
  * reverse proxy URL has changed from                           *
  * ($)|(¬v1(/.*)?)|(ݬ/¨+\.jsp)|(¬login$)                       *
  * to the following                                             *
  * ($)|(¬v1(/.*)?)|(ݬ/¨+\.jsp)|(¬login$)|(¬dashboard-print.htm *
  * l$)                                                          *
  *                                                              *
  * The product documentation does not contain this change for   *
  * the reverse proxy URL                                        *
  * https://www.ibm.com/docs/en/cognos-analytics/12.0.0?topic=se *
  * rvices-configuring-iis-in-cognos-analytics                   *
  *                                                              *
  * Client checks the version in the CA_IIS_Config.bat when ever *
  * they upgrade and if the version has not changed they do not  *
  * run the script.  The version should be changed when changes  *
  * are made in this script.                                     *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• Topic updated at
  https://www.ibm.com/docs/en/cognos-analytics/12.0.0?topic=servic
  es-configuring-iis-in-cognos-analytics
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels