APAR status
Closed as fixed if next.
Error description
When customer runs their dashboard in their 11.1.7 FP3 environment the dashboard is running without any issue. However when customer imports their deployment and runs the same dashboard in 11.2.4.1 IF1 version, dashboard fails with error: Query Service internal error has occurred, please see the log for details. The issue specifically happens when the measures are used under an excel file. Based on our observation the issue could be caused by one of the relative date calculations which is being used in the " Length " field of the bar chart in the dashboard. Once it is replaced with another relative date calculation dashboard will successfully render. After further troubleshooting, this also has been found in the XQE logs: java.lang.NullPointerException
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * All Users * **************************************************************** * PROBLEM DESCRIPTION: * * See Error Description * **************************************************************** * RECOMMENDATION: * * Upgrade to IBM Cognos Analytics 12.0.1 * ****************************************************************
Problem conclusion
Temporary fix
Comments
APAR Information
APAR number
PH55291
Reported component name
COGNOS ANALYTIC
Reported component ID
5724W12XX
Reported release
B09
Status
CLOSED FIN
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2023-06-20
Closed date
2023-09-26
Last modified date
2023-09-26
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTSF6","label":"Cognos Analytics"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"B09","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
Document Information
Modified date:
26 September 2023