PH52863: ERROR DISPLAYS WHEN USING ASSISTANT IN IBM COGNOS ANALYTICS

APAR status

• Closed as program error.

Error description

• You might see the following error when you try to use the AI
  Assistant in IBM Cognos Analytics versions 11.2.2, 11.2.3,
  11.2.4, and Cloud Pak for Data.
  
  Error displays when connecting to Assistant
  
  "Sorry i encountered a problem with our Conversation Service
  Please contact your administrator"
  
  This error occurs only in the following browsers:
  
  Google Chrome version 110.0.5481.77 and later
  Microsoft Edge version 110.0.1587.41 (Official build) (arm64)
  and later
  Mozilla Firefox version 110 and later
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos Analytics 11.2.4 Fix Pack 1            *
  ****************************************************************
  

Problem conclusion

• Code Fix
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  COGNOS ANALYTIC

• Fixed component ID

  5724W12XX

Applicable component levels