PH51097: SHARE EMAIL DIALOG SHOULD NOT AUTOMATICALLY GRAB PHONE NUMBER FROM CACHE

APAR status

• Closed as fixed if next.

Error description

• When sharing with email, enter email address in the TO field
  will automatically copy phone number to "Search Cognos
  Analytics" field . See screenshot.
  
  Environment: 11.2.1-2109201926
  Expected Behaviour:
  When enter an email by selecting email cache should not
  automatically populate phone number/mobile number to Subject
  field.
  Actual behaviour:
  When enter an email by selecting email cache automatically
  populate phone number / mobile number to Subject field.
  
  Test case:
  ? Open any Data Module.
  ? Click share icon, select share with email.
  ? Click the To field, select options from the field (ie: from
  the cache)
  ? Observe the "Search Cognos Analytics" field is populated with
  the phone number.
  Notes: Works fine for report and dashboard
  
  Additionaly in case: TS011257344
  
  The issue happens when customer is trying to add email address
  to a job to send the report output as an email. This issue only
  happens when using Microsoft Edge browser. Customer confirmed
  the issue doesn't happen when Customer disable the Save and fill
  basic info in Edge settings.
  
  Steps to reproduce:
  - Access cognos using Microsoft Edge
  - Create a new job
  - Choose delivery method as an email and click edit details
  - Once you write email or anything else which was saved on Edge
  it will be auto filled in the subject area as well.
  
  Please see the attached picture " image from case TS011257344 "
  

Local fix

•  issue doesn't happen when Customer disable the Save and fill
  basic info in Edge settings.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos Analytics 12.0.2                       *
  ****************************************************************
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  COGNOS ANALYTIC

• Fixed component ID

  5724W12XX

Applicable component levels