PH45352: DRAG AND DROP FUNCTIONALITY CAUSES REPORTING UI TO FREEZE ON MICROSOFT SURFACE IN LAPTOP MODE

APAR status

• Closed as fixed if next.

Error description

• In the 11.2.x versions of Cognos Analytics, users who access
  Cognos using a Microsoft Surface Tablet in Laptop mode have
  found that they are unable to drag and drop data items from the
  metadata tree on to the report canvas. Doing so produces no
  response, and afterward the UI becomes completely frozen and
  completely unusable until a browser refresh.  F12 does not show
  any unusual console errors, and CPU activity isn't unusual
  either.
  

Local fix

• The work around is to right click the data item then select
  'insert' to add it to the canvas.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos Analytics 11.2.4                       *
  ****************************************************************
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels