IBM Support

PH41832: EMAIL MESSAGES GET STUCK IN WAITING STATE AND DO NOT CLEAR AUTOMATICALLY WHEN USING SEPARATE NOTIFICATION STORE

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APAR status

  • Closed as program error.

Error description

  • 'CNC-SDS-0408 There are emails message waiting to be sent' seen
when email messages fail to get delivered. If not
cleared/actioned, these pile up causing the system to eventually
crash.

Local fix

  • 



Problem summary


    

  • ****************************************************************
* USERS AFFECTED:                                              *
* All Users                                                    *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* See Error Description                                        *
****************************************************************
* RECOMMENDATION:                                              *
* Upgrade to IBM Cognos Analytics 11.1.7 Interim Fix 8         *
****************************************************************

    



Problem conclusion


    

  • Code Fix

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    PH41832
    • 

  • Reported component name
    COGNOS ANALYTIC
    • 

  • Reported component ID
    5724W12XX
    • 

  • Reported release
    B17
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2021-11-03
    • 

  • Closed date
    2022-01-20
    • 

  • Last modified date
    2022-01-20
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    COGNOS ANALYTIC
    • 

  • Fixed component ID
    5724W12XX
    • 



Applicable component levels


    








      
              
                            

              

              [{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTSF6","label":"Cognos Analytics"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"B17"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            21 January 2022
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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