OA61801: HOD LAUNCHER IS NOT RUNNING CORRECTLY IN A NETWORK WHERE THERE IS A LOAD BALANCER IN PLACE.

APAR status

• Closed as program error.

Error description

• Customer recently installed HOD v14.0.3 in a test environment.
  They use a load balancer and mirrored HOD servers in both test
  and production environment. Running in a sandbox the customer is
  able to access the HOD HTML however HOD Launcher would not run
  automatically. Reinstalling HOD Launcher does not resolve the
  issue.
  

Local fix

• L3 team added conditional checking when the document base is
  null. This to catch in case of Load balancer is in place along
  with HOD server.
  The permanent fix will be added on the next fix pack release of
  HOD.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Host On-Demand server                                        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * HOD launcher is not running correctly in a network where     *
  * there is a load balancer in place.                           *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  Steps to reproduce:
  Set up load balancer and try to access the html page, it fails
  to launch without code changes.
  

Problem conclusion

• Code changes have been made to address the issue.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  HOD MVS

• Fixed component ID

  5733A5900

Applicable component levels