LO77953: KVOOP.EXE CAUSES APPCRASH DUE TO A XLSX ATTACHMENT.

APAR status

• Closed as fixed if next.

Error description

• Env:
  Domino 8.5.3 FP4
  Note: Customer and technical support tried to reproduce this
  problem on partitioned server.
  
  1. Locate  tdis1.nsf to domino data directory.
  Note: tdis1.nsf includes xlsx attachment which was provided us
  from customer.
  2. Enable site search in database property.
  3. Update catalog by execute "Load catalog".
  4. Update domain index.
  ex)
  
  > load domidx -d
  > tell domidx q
  > load domidx -s
  
  
  if you attache kvoop.exe with "nsd -monitor" mode, the
  following fatal stack appears.
  
  
  ############################################################
  ### thread 1/1: [   kvoop:  0acc:  0d8c] FATAL THREAD
  ### FP=0x001279f0, PC=0x772a32d0, SP=0x001279f0
  ### stkbase=0x00130000, total stksize=4096, used stksize=34320
  ############################################################
  #### Got exception event: code=0xc0000005 (ACCESS_VIOLATION)
  from [   kvoop:  0acc:  0d8c]
  #### flags      = 0x0
  #### Address    = 0x772a32d0
  #### Chain      = 0x0
  #### 1st chance = YES
  #### Access violation exception on read access to addr
  0x99E0A23E6D8
  # ---------- Dump of stack from SP to FP ----------
              001279f0
   [ 1] 0x772a32d0 ntdll.RtlFreeHeap+208 (1c8c7db,333045,0,0)
   [ 2] 0x7715307a kernel32.HeapFree+10
  (1c79b50,1d10000,1c79b40,772a413d)
   [ 3] 0x74c76dfb MSVCR80.free+27 (0,0,127cc0,10000)
   [ 4] 0x00262813 kvutil.KVSAFilterMemToInternal+3555
  (1d176a8,1c79bd0,1c78622,238cdb0)
   [ 5] 0x02376a4e xlsxsr+27214 (2450080,127ce0,18004E7D4,2)
   [ 6] 0x18001477F kvfilter.KV_CloseArchiveFile+13263
  (1beff60,100000002,18004E788,18004F367)
   [ 7] 0x180012060 kvfilter.KV_CloseArchiveFile+3248
  (1beff60,127f40,1be0080,1d1efa0)
   [ 8] 0x180007C85 kvfilter.KV_FilterFile+1861
  (1be0080,1befb40,1283a0,12a3a0)
   [ 9] 0x180007A30 kvfilter.KV_FilterFile+1264
  (1be0080,1283a0,12a3a0,0)
   [10] 0x140006C69 kvoop+27753 (1d16f00,1283a0,12a3a0,1283a0)
   [11] 0x140005B85 kvoop+23429 (1d16f00,12fd60,1d16c58,140012D70)
   [12] 0x14000D18E kvoop+53646 (140000000,0,333045,a)
   [13] 0x14001011C kvoop+65820 (0,0,0,0)
   [14] 0x7714652d kernel32.BaseThreadInitThunk+13 (0,0,0,0)
   [15] 0x7727c521 ntdll.RtlUserThreadStart+33 (0,0,0,0)
  
  
  
  Sometimes, AppCrash event was recorded in OS event log(eventvwr)
  
  Log Name: Application
  Source: Application Error
  Event ID: 1000
  
  Description:
  Faulting application name: kvoop.exe, version: 10.8.0.0
  Faulting module name: ntdll.dll, version: 6.1.7601.17514
  Exception code: 0xc0000374
  Faulting application path: C:\Domino\kvoop.exe
  Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
  

Local fix

Problem summary

• This APAR is closed as FIN. We have deferred the fix to a
   future release.
  

Problem conclusion

Temporary fix

Comments

• This APAR is associated with SPR# HHIE9DKHX4.
  This APAR is closed as FIN. We have deferred the fix to a
   future release.
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

• R853 PSN

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