LO58426: DWA 8.5.2 ERROR: "THERE WAS A PROBLEM SENDING THE COMMAND TO THEPROGRAM" WHEN ATTEMPTING TO LAUNCH EXCEL FILE IN IE8 IN WIN7

APAR status

• Closed as fixed if next.

Error description

• Users can encounter the following error when opening Microsoft
  Excel attachments in iNotes on Windows 7 machines (double
  clicking the attachment in the email pane of iNotes)
  
  "There was a problem sending the command to the program"
  
  Environment:
  
  Client OS: Windows 7 (Traditional Chinese)
  Client browser: IE 8.0.7600.16385
  Client Application: MS Excel Starter 2010 (Traditional Chinese).
  
  It's reproducible in my test environment. Both custimer and I
  have tried Technote 1447462 with the following finding:
  
  1. MS Word file can be launched successfully
  2. MS Excel file cannot be launched. Error message was pop-up as
  reported previously.
  
  I've checked that the compatibility setting was already
  unchecked.
  I've tried to add my site to trusted site in IE8, while the
  error still occurs.
  
  Title:        Error opening Microsoft Office attachments in
  iNotes on Windows 7
  Doc #:        1447462
  URL:
  http://www.ibm.com/support/docview.wss?rs=899&uid=swg21447462
  
  Steps to reproduce the problem:
  
  1. User login to iNotes
  2. User enables preview in Inbox folder
  3. User is able to launch and save attachment via preview pane
  4. User double-click the email. The email is opened in another
  tab.
  5. User clicks the new tab. Attachments are displayed in "IBM
  Lotus Control" ActiveX control.
  6. If user tries to open the attachment, the attachment cannot
  be launched, and the corresponding software (e.g. MS Excel) will
  prompt for error message (e.g. Excel will prompt for "There was
  a problem sending the command to the program").
  

Local fix

• NA
  

Problem summary

• This APAR is closed as FIN. We have deferred the fix to a
   future release.
  

Problem conclusion

Temporary fix

Comments

• This APAR is associated with SPR# ACHG8DY52B.
  This APAR is closed as FIN. We have deferred the fix to a
   future release.
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

• R852 PSN

     UP