LO57667: NOTES STANDARD CLIENT CRASH WITH NO FATAL STACK 851FP1 "ERROR (0): FAILED TO LOAD MODULE NNOTESWS.DLL"

APAR status

• Closed as fixed if next.

Error description

• Notes standard client crash with no fatal stack 851FP1 "ERROR
  (0): failed to load module nnotesws.dll"
  
  Notes not loading or finding sym files and modules:
  
  Build: 8.5.1FP1 SHF30 (32-bit client)
  OS: Windows/XP 5.1 (32-bit) (Build 2600), PlatID=2, Service Pack
  3 (2 Processors)
  Date: Tue Jan 11 16:46:03 2011
  ############################################################
  ### FATAL THREAD 1/25 [ NLNOTES:  0140:  0f64]
  ### FP=0x001387c4, PC=0x65707954, SP=0x00138794
  ### stkbase=00140000, total stksize=237568, used stksize=30828
  ### EAX=0x05d70c18, EBX=0x0be22a0e, ECX=0x0be20002,
  EDX=0x00000002
  ### ESI=0x0be22818, EDI=0x63b53028, CS=0x0000001b, SS=0x00000023
  ### DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000
  Flags=0x00010287
  Exception code: c0000005 (ACCESS_VIOLATION)
  ############################################################
  
  ERROR (0): NSD thread 1548 got system exception: IN_PAGE_ERROR
  (3221225478)
   ### INTERNAL STACK DUMP BEGIN [     nsd:  1334:  1548]
   ### @[ 1] 0x004c84d5 nsd.SYMFILE_T::LoadNDSF+1877
  (179ad24,39f252c,179ae70,4c7d50)
   ### @[ 2] 0x004c9252 nsd.SYMFILE_T::Load+34
  (179ad24,39f252c,0,0)
   ### @[ 3] 0x004c7d50 nsd.SYMFILE_T::Load+448 (64437000,0,0,0)
   ### @[ 4] 0x004cc0ba nsd.SYMFILE_T::LoadSymFile+410
  (ed4b58,0,64437000,0)
   ### @[ 5] 0x004b9b22 nsd.MODULE_T::LoadNative+306
  (1,179ed30,64437000,f0fbec)
   ### @[ 6] 0x004acea9 nsd.OSPROC_T::LoadAndMapModule+89
  (ed4d8c,140000,179c744,1387e8)
   ### @[ 7] 0x004afa73 nsd.OSPROC_T::GetModuleFromAddr+211
  (63401501,69676150,763f9000,f0fbec)
   ### @[ 8] 0x004b2e09 nsd.OSPROC_T::DumpExceptionThread+1449
  (179f07c,13a5784,4620676e,ed431c)
   ### @[ 9] 0x004bf3a3 nsd.OSPROC_T::DumpProcStacks+627
  (0,69676150,4620676e,736c6f72)
   ### @[10] 0x004c1897 nsd.DEBUGGER_T::HandleException+1255
  (179fecc,179feac,e4dfd2c,0)
   ### @[11] 0x004c1dfa nsd.DEBUGGER_T::ProcessDebugEvent+170
  (179fecc,77dd28,14,1)
   ### @[12] 0x004c2105 nsd.DEBUGGER_T::HandleEvents+213
  (0,77dd28,0,a)
   ### @[13] 0x004c27a3 nsd.DEBUGGER_T::TaskMain+163
  (0,f0fc10,179ffa8,488195)
   ### @[14] 0x004882a7 nsd.TASKCB_T::CallBack+39
  (69676150,4620676e,f0fbec,8a3a9950)
   ### @[15] 0x00488195 nsd.THRTASK_T::Start+261
  (f0fbec,179ffec,7c80b729,f0fbec)
   ### @[16] 0x00488492 nsd.ThreadWrapper+18
  (f0fbec,69676150,4620676e,f0fbec)
   ###  [17] 0x7c80b729 kernel32.GetModuleFileNameA+442
  (488480,f0fbec,0,c8)
   ### INTERNAL STACK DUMP END
  ERROR (0): failed to load module nnotesws.dll
  
  preceeding thread is:
  
  ############################################################
  ### thread 1/25: [ NLNOTES:  0140:  0f64]
  ### FP=0x00136628, PC=0x7c90e514, SP=0x001365c4
  ### stkbase=0x00140000, total stksize=237568, used stksize=39484
  ############################################################
   [ 1] 0x7c90e514 ntdll.KiFastSystemCallRet+0
  (858,493e0,0,136dd8)
   [ 2] 0x7c802542 kernel32.WaitForSingleObject+18
  (858,493e0,13756c,137217)
  @[ 3] 0x601b4f65 nnotes.FRSendCommandToService+789
  (136df8,1371f8,137217,0)
  @[ 4] 0x601b5b9f nnotes.OSRunExternalScript@8+1055 (12c,1)
  @[ 5] 0x601b611f nnotes.FRTerminateWindowsResources+975
  (1,1000,1,0)
  @[ 6] 0x601b6548 nnotes.OSFaultCleanupExt@24+984
  (d66a68,1000,0,0,0,137894)
  @[ 7] 0x601b65ca nnotes.OSFaultCleanup@12+26 (0,1000,0)
  @[ 8] 0x601c1b74 nnotes.OSNTUnhandledExceptionFilter@4+276
  (1383b8)
   [ 9] 0x7c864191 kernel32.UnhandledExceptionFilter+455
  (1383b8,0,0,0)
   [10] 0x7c34c456 MSVCR71._XcptFilter+351
  (0,1383b8,7c34246e,1383c0)
  @[11] 0x004026a3 NLNOTES.WinMainCRTStartup+471
  (11ceac,7c90e920,7ffd7000,8054b6ed)
   [12] 0x7c817077 kernel32.RegisterWaitForInputIdle+73
  (4024cc,0,78746341,20)
  WARNING (0):  Instruction Pointer is invalid, will attempt to
  extract first address from stack context
  
  this is too generic
  
  ERROR (0): NSD thread 1548 got system exception: IN_PAGE_ERROR
  (3221225478)
  ERROR (0): failed to load module nnotesws.dll
  ERROR (44): unable to open file
  'C:\WINDOWS\system32\msctfime.ime.???' - (123) The filename,
  directory name, or volume label syntax is incorrect.
     ERROR (0): NSD thread 1548 got system exception:
  IN_PAGE_ERROR (3221225478)
     ERROR (0): failed to load module nnotesws.dll
     ERROR (44): unable to open file
  'C:\WINDOWS\system32\msctfime.ime.???' - (123) The filename,
  directory name, or volume label syntax is incorrect.
  
  the console is showing LDAP schema design errors:
  
  10/01/2011 09:25:05   LDAP Schema: Form name '***'
  in the names.nsf design is not a valid LDAP
  ObjectClass name because it includes illegal character(s).
  
  processes running at the time were:
  
  Proc List:
                    C:\Program Files\Notes\NLNOTES.EXE (140)
                    C:\Program Files\Notes\ntaskldr.EXE (ecc)
                    C:\Program Files\Notes\nEvent.EXE (c74)
  

Local fix

Problem summary

• The problem will be fixed in the next release of the product.
  

Problem conclusion

Temporary fix

Comments

• This APAR is associated with SPR# JFRA8D4FWL.
  The problem will be fixed in the next release of the product.
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

• R851 PSN

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