LO53032: CITRIX USERS EXPERIENCING INTERMITTENT CRASHES IN NOTES 801

APAR status

• Closed as fixed if next.

Error description

• Build: 8.0.1 (32-bit client)
  OS: Windows/2003 5.2 (32-bit) (Build 3790), PlatID=2, Service
  Pack 2 (1 Processor)
  Date: Wed Apr 14 16:33:12 2010
  
  ############################################################
  ### FATAL THREAD 1/30 [ NLNOTES:  33ac:  1d1c]
  ### FP=0x0013c434, PC=0x600500ea, SP=0x0013c3f0
  ### stkbase=00140000, total stksize=212992, used stksize=15376
  ### EAX=0x060d5940, EBX=0x00000000, ECX=0x00000000,
  EDX=0x00cba5d0
  ### ESI=0x05b19c7c, EDI=0x0013c42c, CS=0x0000001b, SS=0x00000023
  ### DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000
  Flags=0x00210202
  Exception code: c0000005 (ACCESS_VIOLATION)
  ############################################################
   [ 1] 0x600500ea nnotes.NSFItemDeleteByBLOCKID+8810
  (cba5d0,61690cc0,106,5b19c60)
   [ 2] 0x6005f2df nnotes.NIFCGReleaseCollection+1503
  (5b19c20,106,0,ddcd2dc)
   [ 3] 0x60085f3b nnotes.LSsObjMgr::DeleteObject+907
  (5b19c20,dde3108,13c504,600fadd4)
   [ 4] 0x60081ea4 nnotes.LSLoadScriptItemRef+644
  (dd8eeb0,ddcd2dc,dde3108,13c510)
   [ 5] 0x600fadd4 nnotes.LSsInstance::OLEPrep+5764
  (dd8eeb0,dddf770,dde0ea0,ffffff00)
   [ 6] 0x600203fe nnotes.OSBBlockQueueInsert+1374
  (dd8eeb0,dd8eeb0,dddf770,13c610)
   [ 7] 0x60021ed6 nnotes.OSBBlockQueueInsert+8246
  (dd8eeb0,dddf770,1,cba5d0)
   [ 8] 0x600dcfed nnotes.CLSIDocument::CLSIDocument+797
  (dd8eeb0,dddf770,1,0)
   [ 9] 0x600a8c25 nnotes.LSIThread::NeverYield+885
  (cba5d0,dddf770,1,0)
   [10] 0x6175383a nnotesws.DeskLocateOrAddEntry+133370
  (cb9070,dddf770,0,dd34dd0)
   [11] 0x61753892 nnotesws.DeskLocateOrAddEntry+133458
  (cb9070,dddf770,13c82c,13c85c)
   [12] 0x61753a05 nnotesws.DeskLocateOrAddEntry+133829
  (cb9070,dddf770,dd34d88,13c760)
   [13] 0x61717f2e nnotesws.CNEMToolbarEntryStore::Init+93038
  (dd34dd0,dddf770,50a0000,13c774)
   [14] 0x62081c66 nnotesws.ICEDestroyURLDescriptor+2307366
  (dd34d88,50a0000,50a194c,13c7e8)
   [15] 0x616b7fea nnotesws.NEMCleanControlText+12218
  (dd34d90,303,50a0000,50a194c)
   [16] 0x616a3cd4 nnotesws.DesignLookupName+66484
  (dd34d90,5093498,109,13c810)
   [17] 0x600500ed nnotes.NSFItemDeleteByBLOCKID+8813
  (5093498,616bc8e0,109,509ede8)
   [18] 0x6006686d nnotes.NSFProfileNameToProfileNoteName+11357
  (509eda8,303,50d25f4,10000)
   [19] 0x60066772 nnotes.NSFProfileNameToProfileNoteName+11106
  (50a1738,509eda8,10000,50d25a8)
   [20] 0x6006668d nnotes.NSFProfileNameToProfileNoteName+10877
  (1,50da7f0,1,2)
   [21] 0x6002175a nnotes.OSBBlockQueueInsert+6330
  (50a1738,50b8048,50a1738,13c9bc)
   [22] 0x60021ed6 nnotes.OSBBlockQueueInsert+8246
  (50a1738,5093498,13cb48,2)
   [23] 0x60025d44 nnotes.NSFDbPurgeInfoGet+1172
  (50a1738,509e738,50a188c,2)
   [24] 0x6002495d nnotes.NSFNoteCancelAsyncIO+461
  (5093498,cb9460,21f,2)
   [25] 0x60026159 nnotes.OSFileExistCheck+345
  (5093498,cb9460,21f,2)
   [26] 0x616912c5 nnotesws.NEMCreateWindow+2325
  (cb9460,21f,2,13cb48)
   [27] 0x62080656 nnotesws.ICEDestroyURLDescriptor+2301718
  (cb9460,21f,2,13cb48)
   [28] 0x61691386 nnotesws.NEMCreateWindow+2518
  (cb9070,21f,2,13cb48)
   [29] 0x6207a9ae nnotesws.ICEDestroyURLDescriptor+2277998
  (cb9070,e1bb014,f168414,f168754)
   [30] 0x61af72fc
  nnotesws.CNotesURLRequest::CNotesURLRequest+144012
  (f0240187,e1c1bb4,0,0)
   [31] 0x61709df0 nnotesws.CNEMToolbarEntryStore::Init+35376
  (e1bb014,0,e1bb014,0)
   [32] 0x6170b9b9 nnotesws.CNEMToolbarEntryStore::Init+42489
  (0,e1bb014,e1bad54,1)
   [33] 0x6170c09d nnotesws.CNEMToolbarEntryStore::Init+44253
  (13d014,e1bd414,e1bd414,1037a)
   [34] 0x616b434e nnotesws.NEMResource+12526
  (e1bb014,20380,402,1)
   [35] 0x616b3a41 nnotesws.NEMResource+10209 (e1bd414,402,1,0)
   [36] 0x61684d09 nnotesws (20380,402,1,0)
   [37] 0x7739b6e3 USER32.LoadCursorW+19701 (61682e40,20380,402,1)
   [38] 0x7739b874 USER32.LoadCursorW+20102 (0,61682e40,20380,402)
   [39] 0x7739c8b8 USER32.GetMessageW+159 (775508,402,1,0)
   [40] 0x7739c9c6 USER32.GetClientRect+74
  (13d158,18,13d774,7c828508)
   [41] 0x7c828556 ntdll.KiUserCallbackDispatcher+46
  (775508,402,1,0)
   [42] 0x7738cee9 USER32.SendMessageA+73 (20380,402,1,0)
   [43] 0x616fae23 nnotesws.NEMProgressEnd+2947
  (e1bd414,1,d,e1ba814)
   [44] 0x616faaea nnotesws.NEMProgressEnd+2122
  (e1bd414,1,e1ba814,e1bd414)
   [45] 0x616b2577 nnotesws.NEMResource+4887 (e1ba814,d,4b5,0)
   [46] 0x616c8e81 nnotesws.DeskFindFile+66065 (4b5,0,0,d)
   [47] 0x61ba7454 nnotesws.DocumentModalEdit+243604
  (e1ba014,0,0,e1ba014)
   [48] 0x61ba7959 nnotesws.DocumentModalEdit+244889
  (e1ba014,1,0,4b0)
   [49] 0x616faaea nnotesws.NEMProgressEnd+2122
  (e1ba014,1,e1b9014,13d32c)
   [50] 0x61ba8643 nnotesws.DocumentModalEdit+248195
  (e1b9014,0,e1ba014,4)
   [51] 0x61ba9b34 nnotesws.DocumentModalEdit+253556
  (e1ba014,0,e1b9014,13d378)
   [52] 0x61baaa1f nnotesws.DocumentModalEdit+257375
  (e1b9014,1,e1b9014,30374)
   [53] 0x616faaea nnotesws.NEMProgressEnd+2122
  (e1b9014,1,61682e40,13d758)
   [54] 0x61684ae0 nnotesws (30374,10,0,0)
   [55] 0x7739b6e3 USER32.LoadCursorW+19701 (61682e40,30374,10,0)
   [56] 0x7739b874 USER32.LoadCursorW+20102 (0,61682e40,30374,10)
   [57] 0x7739c8b8 USER32.GetMessageW+159 (775098,10,0,0)
   [58] 0x7739c9c6 USER32.GetClientRect+74
  (13d820,18,13d8dc,7c828508)
   [59] 0x7c828556 ntdll.KiUserCallbackDispatcher+46
  (30374,112,f060,0)
   [60] 0x7739c6ae USER32.ReleaseDC+121 (30374,112,f060,0)
   [61] 0x7739c718 USER32.DefWindowProcW+97 (30374,112,f060,0)
   [62] 0x61685440 nnotesws.NEMGetWindowLong+928
  (30374,112,f060,0)
   [63] 0x61818fd8 nnotesws.NEMStopSubprogramWindow+287160
  (f060,13e88c,142e414,1)
   [64] 0x61bcc4bd nnotesws.DocumentModalEdit+395261
  (142e414,13e878,13eb9c,0)
   [65] 0x617d10ff nnotesws.NEMGetFile+8831 (1,f060,0,0)
   [66] 0x617d1151 nnotesws.NEMProcessCommand+33 (f060,0,0,0)
   [67] 0x61c4ee36 nnotesws.DocumentModalEdit+930166
  (0,62150000,62157d48,311fc)
   [68] 0x61c4ff1a nnotesws.DocumentModalEdit+934490
  (311fc,e1b8e1c,13eb8c,13eb9c)
   [69] 0x61c50ce6 nnotesws.DocumentModalEdit+938022
  (f0240123,0,311fc,e1b8e1c)
   [70] 0x61b67b2e nnotesws.DeskCleanUpUICtx+622
  (e1b0000,13f67c,13f67c,e1c2594)
   [71] 0x61b68612 nnotesws.DeskUpdateUICtxFromNote+2530
  (e0000,0,f0240123,1b30000)
   [72] 0x616aa0de nnotesws.NEMSetWindowText+8670 (0,301b2,431,0)
   [73] 0x616856af nnotesws.NEMGetWindowLong+1551
  (142d214,431,0,e1c2594)
   [74] 0x61684d09 nnotesws (301b2,431,0,e1c2594)
   [75] 0x7739b6e3 USER32.LoadCursorW+19701 (61682e40,301b2,431,0)
   [76] 0x7739b874 USER32.LoadCursorW+20102 (0,61682e40,301b2,431)
   [77] 0x7739ba92 USER32.TranslateMessageEx+269
  (13f7b4,0,13f7d4,6171a0b6)
   [78] 0x7739bad0 USER32.DispatchMessageW+15
  (13f7b4,1,9002e,61680000)
   [79] 0x6171a0b6 nnotesws.NEMMainLoop+742
  (4013d0,77e64750,1624ad,0)
   [80] 0x0040197b NLNOTES (617595a0,0,1624ad,1)
   [81] 0x00401e39 NLNOTES (0,0,7ffd7000,e2de6000)
   [82] 0x77e6f23b kernel32.ProcessIdToSessionId+521
  (401cb4,0,78746341,20)
  

Local fix

• no workarounds or solutions exist
  

Problem summary

Problem conclusion

Temporary fix

Comments

• This APAR is associated with SPR# JFRA87BBKP.
  8.0.2 is the last release of 8.x.  This issue may be considered
   for 8.5.3. Support should continue to log customer reports
   against this SPR.  If weight increases sufficiently, it may be
   re-raised for triage for an upcoming maintenance or feature
   release.
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

• R802 PSN

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