IBM Support

LI82002: OOM WHEN RUNNING PORTAL SITE CONTENT REFRESH WHERE DUPLICATE USERS ARE PRESENT.

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APAR status

  • Closed as program error.

Error description

  • If a catalog contains multiple users that have the same email
address (note this is not a valid condition - emails must be
unique to each user), this can cause the portal to run out of
php memory processing the catalog contents received from mgmt
server. Portal should instead just log and ignore any duplicates
(which should be removed from management server when possible).

Local fix

  • 



Problem summary


    

  • In cases where multiple users with the same email address have
been created on the management server, the synchronization of
these users can trigger an out of memory error on the portal.

    



Problem conclusion


    

  • Fix for portal OOM is included in 2018.4.1.16 and 10.0.2. The
fix will be included in a future 10.0.1.x fixpack.  Duplicate
users will still require cleanup on mgmt server.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    LI82002
    • 

  • Reported component name
    API CONNECT ENT
    • 

  • Reported component ID
    5725Z2201
    • 

  • Reported release
    18X
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2021-02-23
    • 

  • Closed date
    2021-04-01
    • 

  • Last modified date
    2021-04-01
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    API CONNECT ENT
    • 

  • Fixed component ID
    5725Z2201
    • 



Applicable component levels


    

  • R18X  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSMNED","label":"IBM API Connect"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"18X","Line of Business":{"code":"LOB45","label":"Automation"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            29 September 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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