APAR status
Closed as program error.
Error description
If the OCP Cluster has a proxy setting, you may see error "<urlopen error Tunnel connection failed: 503 Service Unavailable" from Ansible log when deploying CP4BA, this is a communication issue between services. Because each internal service communication also went through the proxy and it is not recognized by the proxy. In general you would add ".svc" to the NO_PROXY list, but in this issue, CP4BA Operator is not using the full qualified host name with ".svc" suffix which result in this communication issue.
Local fix
You can workaround this by adding the problematic service name to NO_PROXY list.
Problem summary
**************************************************************** * USERS AFFECTED: * * A component can't talk to another component by using its * * service name. * **************************************************************** * PROBLEM DESCRIPTION: * * When a cluster has proxy enabled, you may see error * * "<urlopen error Tunnel connection failed: 503 Service * * Unavailable" from Ansible log when deploying CP4BA, this is * * a communication issue between services. Because each * * internal service communication also went through the proxy * * and it is not recognized by the proxy. * * * * In general you would add ".svc" to the NO_PROXY list, but in * * this issue, CP4BA Operator is not using the full qualified * * host name with ".svc" suffix which result in this * * communication * * issue. * **************************************************************** * RECOMMENDATION: * * By adding the problematic service name to NO_PROXY list can * * workaround the issue. * ****************************************************************
Problem conclusion
Defect created.
Temporary fix
Comments
APAR Information
APAR number
JR65049
Reported component name
CLOUD PAK FOR A
Reported component ID
5737I2300
Reported release
L00
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2022-06-17
Closed date
2022-06-19
Last modified date
2022-06-19
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
CLOUD PAK FOR A
Fixed component ID
5737I2300
Applicable component levels
[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBYVB","label":"IBM Cloud Pak for Business Automation"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"L00"}]
Document Information
Modified date:
20 June 2022