IBM Support

JR64859: IBM RPA - ABBY SERVICE NOT WORKING WHEN ROUTE IS ONLY THROUGH PROXY

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Direct link to fix

21.0.2-IBMRPA-IF00

 

APAR status

  • Closed as program error.

Error description

  • The Abby Service is having the message "The task was cancelled"
when the route is only through the proxy.
This is happening with the Tool "Extract PDF Text" located in
PDF.

Local fix

  • 



Problem summary


    

  • ****************************************************************
* USERS AFFECTED:                                              *
* Users using Abbyy through a proxy                            *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* No further information                                       *
****************************************************************
* RECOMMENDATION:                                              *
* Update to 21.0.2 IF005 or higher                             *
****************************************************************

    



Problem conclusion


    

  • First fixed in 21.0.2 IF005

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    JR64859
    • 

  • Reported component name
    RPA
    • 

  • Reported component ID
    5737N5100
    • 

  • Reported release
    L00
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2022-04-20
    • 

  • Closed date
    2022-06-16
    • 

  • Last modified date
    2022-06-16
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    RPA
    • 

  • Fixed component ID
    5737N5100
    • 



Applicable component levels


    








      
              
                            

              

              [{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSC50T","label":"IBM Robotic Process Automation"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"L00"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            17 June 2022
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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