JR64822: YOU CAN'T EXPORT SNAPSHOTS OF APPLICATIONS WITH CASE MANAGEMENT FEATURES ENABLED FROM BUSINESS AUTOMATION STUDIO

APAR status

• Closed as program error.

Error description

• When you attempt to export a snapshot of an application with
  case management features enabled from Business Automation Studio
   as a twx file, the following error is thrown in the logs:
  
  000000cd com.ibm.casemgmt.api      I Trying to fetch zen auth
  token
  000000cd com.ibm.casemgmt.api      I Token URL
  https:///idprovider/v1/auth/identitytoken
  000000cd com.ibm.casemgmt.api      E export REST call failed
  :protocol = https host = null
  000000cd com.ibm.ws.logging.internal.impl.IncidentImpl      I
  FFDC1015I: An FFDC Incident has been created:
  "com.ibm.casemgmt.api.exception.CaseMgmtException: FNRPA0935E
  The workflow project export failed.
  com.ibm.websphere.security.auth.WSSubject 175" at
  ffdc_22.01.01_01.11.11.0.log
  000000cd
  disoftware.client.delegate.RepositoryServicesDelegateDefault E
  CWLLG2229E: An exception occurred in an EJB call.  Error: An
  unexpected exception occurred. Message was: null
  com.ibm.bpm.caseintegration.api.impl.CaseBusinessDelegateExcepti
  on:An unexpected exception occurred. Message was: null
  
  Later in the error stack, the following caused by statements can
  be seen:
  
  Caused by:
  com.ibm.bpm.embeddedecm.caseintegration.api.CaseIntegrationExcep
  tion:An unexpected exception occurred. Message was:
  at
  com.ibm.bpm.embeddedecm.caseintegration.api.impl.CaseApiImpl.exp
  ortProject(CaseApiImpl.java:238)
  at
  com.lombardisoftware.expimp.ExportImportManager$4.call(ExportImp
  ortManager.java:1997)
  ... 138 more
  Caused by: com.filenet.api.exception.EngineRuntimeException:
  FNRCE0066E: E_UNEXPECTED_EXCEPTION: An unexpected exception
  occurred. Message was: null
  at
  com.filenet.apiimpl.util.J2EEUtilWSBase.handleException(J2EEUtil
  WSBase.java:66)
  at
  com.filenet.apiimpl.util.J2EEUtilWSBase.doAs(J2EEUtilWSBase.java
  :85)
  at com.filenet.api.util.UserContext.doAs(UserContext.java:162)
  at
  com.ibm.bpm.embeddedecm.caseintegration.api.impl.CaseApiImpl.exp
  ortProject(CaseApiImpl.java:225)  ... 139 more
  Caused by: java.lang.reflect.InvocationTargetException
  at sun.reflect.GeneratedMethodAccessor175.invoke(Unknown Source)
  at
  sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethod
  AccessorImpl.java:55)
  at java.lang.reflect.Method.invoke(Method.java:508)
  at
  com.filenet.apiimpl.util.J2EEUtilWSBase.doAs(J2EEUtilWSBase.java
  :81)
  ... 141 more
  Caused by: java.lang.RuntimeException:
  com.ibm.casemgmt.api.exception.CaseMgmtException: FNRPA0935E Th
  workflow project export failed.
  at
  com.ibm.websphere.security.auth.WSSubject.doAs(WSSubject.java:17
  8)
  at
  com.ibm.websphere.security.auth.WSSubject.doAs(WSSubject.java:13
  8)
  ... 145 more
  Caused by: com.ibm.casemgmt.api.exception.CaseMgmtException:
  FNRPA0935E The workflow project export failed.
  at
  com.ibm.casemgmt.api.exception.CaseMgmtException.createException
  (CaseMgmtException.java:94)
  at
  com.ibm.casemgmt.api.exception.CaseMgmtException.access$1500(Cas
  eMgmtException.java:62)
  at
  com.ibm.casemgmt.api.exception.CaseMgmtException$ClassBridgeImpl
  .createException(CaseMgmtException.java:442)
  at
  com.ibm.casemgmt.lifecycle.CaseProjectAdminActions.exportProject
  (CaseProjectAdminActions.java:155)
  at
  com.ibm.casemgmt.lifecycle.CaseLifeCycleApi.exportProject(CaseLi
  feCycleApi.java:916)
  at
  com.ibm.bpm.embeddedecm.caseintegration.api.impl.CaseApiImpl$4.r
  un(CaseApiImpl.java:228)
  at
  com.ibm.bpm.embeddedecm.caseintegration.api.impl.CaseApiImpl$4.r
  un(CaseApiImpl.java:225)
  at
  java.security.AccessController.doPrivileged(AccessController.jav
  a:774)
  at javax.security.auth.Subject.doAs(Subject.java:570)
  at
  com.ibm.websphere.security.auth.WSSubject.doAs(WSSubject.java:17
  2)
  ... 146 more
  
  PRODUCTS AFFECTED
  IBM Cloud Pak for Automation
  IBM Cloud Pak for Business Automation
  

Local fix

Problem summary

• The issue affects Cloud Pak for Business Automation Workflow
  starter patterns configured with zen authentication.
  

Problem conclusion

• A fix is available or will be available that ensures you are
  able to export a snapshot of an application with case features
  enabled.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CLOUD PAK FOR A

• Fixed component ID

  5737I2300

Applicable component levels