IBM Support

JR64804: CASE INSTANCE ALWAYS HAS A STATUS OF "WORKING", NEVER "COMPLETE", EVEN WHEN THERE IS NO STEP UNDER THE "WORK" TAG

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APAR status

  • Closed as program error.

Error description

  • In Case client, you may see that the Case contains a started
activity, but you cannot open it. There is no step under 'work'
tag. The case instance is always in status of "working" and
never "complete".


PRODUCTS AFFECTED
IBM Business Automation Workflow

Local fix

  • 



Problem summary


    

  • No additional information is available.

    



Problem conclusion


    

  • A fix is available or will be available that ensures correct
case instance status is displayed.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    JR64804
    • 

  • Reported component name
    CLOUD PAK FOR A
    • 

  • Reported component ID
    5737I2300
    • 

  • Reported release
    L00
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2022-04-05
    • 

  • Closed date
    2022-06-02
    • 

  • Last modified date
    2022-06-02
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    CLOUD PAK FOR A
    • 

  • Fixed component ID
    5737I2300
    • 



Applicable component levels


    








      
              
                            

              

              [{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBYVB","label":"IBM Cloud Pak for Business Automation"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"L00"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            03 June 2022
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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