JR64802: YOU ARE UNABLE TO IMPORT A CASE SOLUTION PACKAGE OR SNAPSHOT INTO A v21.0.3 OR LATER ENVIRONMENT

8.6.30021031-WS-BPM-IFJR64802
8.6.30021030-WS-BPM-IFJR64802

APAR status

• Closed as program error.

Error description

• When you try to import a case solution package or snapshot into
  a v21.0.3 environment, the import fails with a type='Service'
  error similar to the following:
  
  The solution was not imported because of the following error:
  CONVERT_DATA failed. 30 items processed: 28 succeeded, 2 failed.
  Fatal operation error encountered while processing the following
  object - Class: CmAcmPage, Id:
  {XXXXXXXX-XXXX-XXXX-XXXX-16533297E6F5} Unable to find
  replacement value. type='Service', source item='Name', source
  value='CmAcmCASEDETAILS_DEFAULT_ADAPTER.WebSiteDisplayer17.Clien
  t-Side Human Service Viewer.webSiteDisplayerUrl' FNRAM9004
  
  For IBM Cloud Pak for Business Automation, this error occurs for
  case solutions that were exported from a CP4BA 21.0.3 GA up to
  interim fix IF006 release and the import being performed on a
  CP4BA 21.0.3 IF007 or later release.
  
  PRODUCTS AFFECTED
  IBM Cloud Pak for Business Automation
  IBM Business Automation Workflow
  

Local fix

Problem summary

• No additional information is available.
  

Problem conclusion

• A fix is available or will be available that ensures import of a
   case solution package or snapshot does not fail when the
  solution is exported from a v21.0.3 environment.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CLOUD PAK FOR A

• Fixed component ID

  5737I2300

Applicable component levels