IBM Support

JR64748: IBM RPA "CONNECT TO CHATBOT OR IVR" TAKING A LONG TIME TO EXECUTE IN STUDIO

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Direct link to fix

21.0.2-IBMRPA-IF00

 

APAR status

  • Closed as program error.

Error description

  • When executing the command "Connect to Chatbot or IVR" on the
IBM RPA Studio, on version 21.0.2, it takes a long time for the
command to finish its execution, sometimes even more than a
minute.

Local fix

  • 



Problem summary


    

  • ****************************************************************
* USERS AFFECTED:                                              *
* SaaS users using chatbot                                     *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
*  botConnect command was taking a long time to establish the  *
* SignalR connections to the server. The fix reduced the time  *
* needed to establish connections.                             *
****************************************************************
* RECOMMENDATION:                                              *
****************************************************************

    



Problem conclusion


    

  • A fix was delivered on 21.0.3

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    JR64748
    • 

  • Reported component name
    RPA
    • 

  • Reported component ID
    5737N5100
    • 

  • Reported release
    L00
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2022-03-22
    • 

  • Closed date
    2022-07-06
    • 

  • Last modified date
    2022-09-08
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    RPA
    • 

  • Fixed component ID
    5737N5100
    • 



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSC50T","label":"IBM Robotic Process Automation"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"L00","Line of Business":{"code":"LOB45","label":"Automation"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            08 September 2022
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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