IBM Support

JR64694: YOU ARE NOT ABLE TO CREATE A CASE AND A CLASSNOTFOUNDEXCEPTION AGAINST ORG.APACHE.COMMONS.JSON.JSONARRAY IS LOGGED

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Direct link to fix

8.6.20020002-WS-BPM-IFJR64694

 

APAR status

  • Closed as program error.

Error description

  • After upgrading IBM FileNet P8 Content Platform Engine V5.5.8 or
later, you are not able to create a case.
In the IBM FileNet P8 Content Platform Engine server logs, you
see the following:

2022-03-01T09:24:51.648 00000758 EVNT FNRCE0066E - ERROR
Exception in method onEvent(ObjectChangeEvent) of handler
com.ibm.casemgmt.intgimpl.eventhandler.P8CaseCreationEventHandle
r
com.filenet.api.exception.EngineRuntimeException: FNRCE0066E:
E_UNEXPECTED_EXCEPTION: An unexpected exception occurred.
Message was: org.apache.commons.json.JSONArray
at
com.ibm.casemgmt.intgimpl.eventhandler.CaseCreationEventHandler.
onEvent(CaseCreationEventHandler.java:110)
at
com.filenet.engine.handlers.EventActionWrapper$1.run(EventAction
Wrapper.java:63)
at
com.filenet.engine.handlers.HandlerFactory$HandlerWrapper$1.run(
HandlerFactory.java:328)
...
Caused by: java.lang.NoClassDefFoundError:
org.apache.commons.json.JSONArray
at
com.ibm.casemgmt.intgimpl.eventhandler.CaseCreationEventHandler.
getStageConfigurationInfo(CaseCreationEventHandler.java:457)
at
com.ibm.casemgmt.intgimpl.eventhandler.CaseCreationEventHandler.
generateCaseStages(CaseCreationEventHandler.java:341)
at
com.ibm.casemgmt.intgimpl.eventhandler.CaseCreationEventHandler.
handleEvent(CaseCreationEventHandler.java:145)
at
com.ibm.casemgmt.intgimpl.eventhandler.CaseCreationEventHandler.
onEvent(CaseCreationEventHandler.java:106)
... 31 more
Caused by: java.lang.ClassNotFoundException:
org.apache.commons.json.JSONArray
at java.net.URLClassLoader.findClass(URLClassLoader.java:610)
at
com.ibm.ws.bootstrap.ExtClassLoader.findClass(ExtClassLoader.jav
a:244)
at java.lang.ClassLoader.loadClassHelper(ClassLoader.java:942)
at java.lang.ClassLoader.loadClass(ClassLoader.java:887)

PRODUCTS AFFECTED
IBM Business Automation Workflow

Local fix

  • 



Problem summary


    

  • This affects IBM Business Automation Workflow V21.0.2 and lower
where the external IBM FileNet P8 Content Platform Engine
version is V5.5.8 or later.

    



Problem conclusion


    

  • A fix is available or will be available that ensures you are
able to create a case without receiving a ClassNotFoundException
 in the IBM FileNet P8 Content Platform Engine server.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    JR64694
    • 

  • Reported component name
    BUS AUTO WORKFL
    • 

  • Reported component ID
    5737H4100
    • 

  • Reported release
    K00
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2022-03-08
    • 

  • Closed date
    2022-03-30
    • 

  • Last modified date
    2022-03-30
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    BUS AUTO WORKFL
    • 

  • Fixed component ID
    5737H4100
    • 



Applicable component levels


    








      
              
                            

              

              [{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS8JB4","label":"IBM Business Automation Workflow"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"20.0.0.1"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            31 March 2022
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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