IBM Support

JR64685: IBM RPA CHATBOTS DEPLOYED TO /INTEGRATION DO NOT RESPOND, EVEN WHEN THEY ARE LISTED AS "ONLINE"

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Direct link to fix

21.0.2-IBMRPA-IF003

 

APAR status

  • Closed as program error.

Error description

  • Chatbots in the runtime environment (with a chat mapping in the
web client) are not responding. They are listed as online in the
/status URL, but the connection is never established.

The execution in the studio still works.

Local fix

  • 



Problem summary


    

  • ****************************************************************
* USERS AFFECTED:                                              *
* Users using chat bots.                                       *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* No further information.                                      *
****************************************************************
* RECOMMENDATION:                                              *
* Update to 21.0.2 IF003 or higher                             *
****************************************************************

    



Problem conclusion


    

  • First fixed in 21.0.2 IF003

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    JR64685
    • 

  • Reported component name
    RPA
    • 

  • Reported component ID
    5737N5100
    • 

  • Reported release
    L00
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2022-03-03
    • 

  • Closed date
    2022-06-16
    • 

  • Last modified date
    2022-06-16
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    RPA
    • 

  • Fixed component ID
    5737N5100
    • 



Applicable component levels


    








      
              
                            

              

              [{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSC50T","label":"IBM Robotic Process Automation"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"L00"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            17 June 2022
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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