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JR64555: ERROR CONFIGURING SMTP EMAIL SERVER

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APAR status

  • Closed as program error.

Error description

  • Not able to configure SMTP email server RPA v21.0.0. Whenever
trying to update anything on the SMTP email server fields, the
user will be automatically redirected to the login page.

After upgrading to version v21.0.2, the issue still persists.
The following error is observed in browser console:
---
:4443/#/en-US/service-parameters/general-parameters:1 Access to
XMLHttpRequest at 'https://test.cloud.ibm.com/analytics/me' from
origin 'https://172.24.28.112:4443' has been blocked by CORS
policy: Response to preflight request doesn't pass access
control check: No 'Access-Control-Allow-Origin' header is
present on the requested resource.
bluemix-analytics.min.js:17 [bluemix-analytics] Unable to get
user profile from the cloud console
n @ bluemix-analytics.min.js:17
(anonymous) @ bluemix-analytics.min.js:17
invoke @ bluemix-analytics.min.js:17
error @ bluemix-analytics.min.js:17
(anonymous) @ bluemix-analytics.min.js:6
Promise.catch (async)
t.getUserProfile @ bluemix-analytics.min.js:6
(anonymous) @ bluemix-analytics.min.js:6
setTimeout (async)
(anonymous) @ bluemix-analytics.min.js:6
(anonymous) @ bluemix-analytics.min.js:6
t.getCookieConsentConfigurations @ bluemix-analytics.min.js:6
(anonymous) @ bluemix-analytics.min.js:12
Promise.then (async)
t.ensurePolyfillsAreLoaded @ bluemix-analytics.min.js:6
(anonymous) @ bluemix-analytics.min.js:12
n @ bluemix-analytics.min.js:6
(anonymous) @ bluemix-analytics.min.js:6
(anonymous) @ bluemix-analytics.min.js:6
bluemix-analytics.min.js:6 GET
https://test.cloud.ibm.com/analytics/me net::ERR_FAILED
(anonymous) @ bluemix-analytics.min.js:6
t.get @ bluemix-analytics.min.js:6
(anonymous) @ bluemix-analytics.min.js:43
Promise.catch (async)
profile @ bluemix-analytics.min.js:43
t.getUserProfile @ bluemix-analytics.min.js:6
(anonymous) @ bluemix-analytics.min.js:6
setTimeout (async)
(anonymous) @ bluemix-analytics.min.js:6
(anonymous) @ bluemix-analytics.min.js:6
t.getCookieConsentConfigurations @ bluemix-analytics.min.js:6
(anonymous) @ bluemix-analytics.min.js:12
Promise.then (async)
t.ensurePolyfillsAreLoaded @ bluemix-analytics.min.js:6
(anonymous) @ bluemix-analytics.min.js:12
n @ bluemix-analytics.min.js:6
(anonymous) @ bluemix-analytics.min.js:6
(anonymous) @ bluemix-analytics.min.js:6
:4443/#/en-US/servic?eneral-parameters:1 Uncaught (in promise)

Promise.then (async)
(anonymous) @ bluemix-analytics.min.js:6
setTimeout (async)
(anonymous) @ bluemix-analytics.min.js:6
(anonymous) @ bluemix-analytics.min.js:6
t.getCookieConsentConfigurations @ bluemix-analytics.min.js:6
(anonymous) @ bluemix-analytics.min.js:12
Promise.then (async)
t.ensurePolyfillsAreLoaded @ bluemix-analytics.min.js:6
(anonymous) @ bluemix-analytics.min.js:12
n @ bluemix-analytics.min.js:6
(anonymous) @ bluemix-analytics.min.js:6
(anonymous) @ bluemix-analytics.min.js:6
:4443/#/en-US/service-parameters/general-parameters:1 Access to
XMLHttpRequest at
'https://test.cloud.ibm.com/analytics/profile?signed=true' from
origin 'https://172.24.28.112:4443' has been blocked by CORS
policy: Response to preflight request doesn't pass access
control check: No 'Access-Control-Allow-Origin' header is
present on the requested resource.
bluemix-analytics.min.js:6 GET
https://test.cloud.ibm.com/analytics/profile?signed=true
net::ERR_FAILED
(anonymous) @ bluemix-analytics.min.js:6
t.get @ bluemix-analytics.min.js:6
(anonymous) @ bluemix-analytics.min.js:17
Promise.then (async)
(anonymous) @ bluemix-analytics.min.js:17
Promise.catch (async)
profile @ bluemix-analytics.min.js:17
t.getUserProfile @ bluemix-analytics.min.js:6
(anonymous) @ bluemix-analytics.min.js:6
setTimeout (async)
(anonymous) @ bluemix-analytics.min.js:6
(anonymous) @ bluemix-analytics.min.js:6
t.getCookieConsentConfigurations @ bluemix-analytics.min.js:6
(anonymous) @ bluemix-analytics.min.js:12
Promise.then (async)
t.ensurePolyfillsAreLoaded @ bluemix-analytics.min.js:6
(anonymous) @ bluemix-analytics.min.js:12
n @ bluemix-analytics.min.js:6
(anonymous) @ bluemix-analytics.min.js:6
(anonymous) @ bluemix-analytics.min.js:6
fetch-interceptors.js:83 GET https://172.24.28.112:4445/v1.0/en
-US/web-configuration/emailServer401 (Unauthorized)
(anonymous) @ fetch-interceptors.js:83
u @ runtime.js:63
(anonymous) @ runtime.js:293
(anonymous) @ runtime.js:118
r @ asyncToGenerator.js:3
l @ asyncToGenerator.js:25
(anonymous) @ asyncToGenerator.js:32
(anonymous) @ asyncToGenerator.js:21
(anonymous) @ fetch-interceptors.js:63
(anonymous) @ api-requests.js:16
u @ runtime.js:63
(anonymous) @ runtime.js:293
(anonymous) @ runtime.js:118
r @ asyncToGenerator.js:3
l @ asyncToGenerator.js:25
(anonymous) @ asyncToGenerator.js:32
(anonymous) @ asyncToGenerator.js:21
h @ main.f317787f.chunk.js:1
v @ main.f317787f.chunk.js:1
(anonymous) @ EmailServerConfigurationPage.js:186
u @ runtime.js:63
(anonymous) @ runtime.js:293
(anonymous) @ runtime.js:118
r @ asyncToGenerator.js:3
l @ asyncToGenerator.js:25
(anonymous) @ asyncToGenerator.js:32
(anonymous) @ asyncToGenerator.js:21
(anonymous) @ EmailServerConfigurationPage.js:197
cl @ react-dom.production.min.js:211
Mc @ react-dom.production.min.js:257
t.unstable_runWithPriority @ scheduler.production.min.js:19
Ua @ react-dom.production.min.js:122
Hc @ react-dom.production.min.js:257
lc @ react-dom.production.min.js:239
(anonymous) @ react-dom.production.min.js:123
t.unstable_runWithPriority @ scheduler.production.min.js:19
Ua @ react-dom.production.min.js:122
Ya @ react-dom.production.min.js:123
Ka @ react-dom.production.min.js:122
T @ react-dom.production.min.js:287
Yt @ react-dom.production.min.js:68
Show 11 more frames
:4443/#/en-US/servic?ver-configuration:1 Uncaught (in promise)
Response {type: 'cors', url: 'https://172.24.28.112:4445/v1.0/e
n-US/web-configuration/emailServer',redirected: false, status: 4
fetch-interceptors.js:83 POST https://172.24.28.112:4445/v1.0/e
n-US/web-configuration/emailServer401 (Unauthorized)
(anonymous) @ fetch-interceptors.js:83
u @ runtime.js:63
(anonymous) @ runtime.js:293
(anonymous) @ runtime.js:118
r @ asyncToGenerator.js:3
l @ asyncToGenerator.js:25
(anonymous) @ asyncToGenerator.js:32
(anonymous) @ asyncToGenerator.js:21
(anonymous) @ fetch-interceptors.js:63
(anonymous) @ EmailServerConfigurationPage.js:72
u @ runtime.js:63
(anonymous) @ runtime.js:293
(anonymous) @ runtime.js:118
r @ asyncToGenerator.js:3
l @ asyncToGenerator.js:25
(anonymous) @ asyncToGenerator.js:32
(anonymous) @ asyncToGenerator.js:21
(anonymous) @ EmailServerConfigurationPage.js:68
(anonymous) @ EmailServerConfigurationPage.js:92
onRequestSubmit @ EmailServerConfigurationPage.js:232
(anonymous) @ events.js:29
l @ react-dom.production.min.js:14
f @ react-dom.production.min.js:14
(anonymous) @ react-dom.production.min.js:14
v @ react-dom.production.min.js:15
lt @ react-dom.production.min.js:52
it @ react-dom.production.min.js:51
ct @ react-dom.production.min.js:52
pt @ react-dom.production.min.js:56
k @ react-dom.production.min.js:287
F @ react-dom.production.min.js:19
Qt @ react-dom.production.min.js:70
Jt @ react-dom.production.min.js:69
t.unstable_runWithPriority @ scheduler.production.min.js:19
Ua @ react-dom.production.min.js:122
T @ react-dom.production.min.js:287
Yt @ react-dom.production.min.js:68
Show 7 more frames
---

Local fix

  • N/A

Problem summary

  • ****************************************************************
* USERS AFFECTED:                                              *
*  Users that use On Premises control center and tried to edit *
* e-mail related service parameters                            *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* The Server SMTP Mail and Mail parameters werent being saved *
* since the permission resource was in camel case and On       *
* Premises Server expected it to be on lower case. A database  *
* migration was added to fix the permission case.              *
****************************************************************
* RECOMMENDATION:                                              *
****************************************************************

Problem conclusion

  • A fix was delivered on 21.0.3

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    JR64555
    • 

  • Reported component name
    RPA
    • 

  • Reported component ID
    5737N5100
    • 

  • Reported release
    L00
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2022-01-26
    • 

  • Closed date
    2022-07-05
    • 

  • Last modified date
    2022-09-08
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    RPA
    • 

  • Fixed component ID
    5737N5100
    • 



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSC50T","label":"IBM Robotic Process Automation"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"L00","Line of Business":{"code":"LOB45","label":"Automation"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            08 September 2022
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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