IBM Support

JR64430: UNABLE TO CONFIGURE EMAIL'S TO POINT THE TASK URL TO CASE CLIENT RATHER THAN THE PROCESS PORTAL WHEN USING CASE CLIENT

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APAR status

  • Closed as program error.

Error description

  • Links in email notification point to the Business Automation
Workflow Process Portal. If Case is being used rather than
Process Portal, unable to change email notifications to point
the task URL to the case client.

PRODUCTS AFFECTED
IBM Business Automation Workflow
IBM Cloud Pak for Automation
IBM Cloud Pak for Business Automation

Local fix

  • 



Problem summary


    

  • Need to configure email notifications to allow a case process to
 use a case mail template.

    



Problem conclusion


    

  • A fix is available or will be available that allows a
configuration variable to be set to use a case linked email
notification.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    JR64430
    • 

  • Reported component name
    BUS AUTO WORKFL
    • 

  • Reported component ID
    5737H4100
    • 

  • Reported release
    K00
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2021-12-03
    • 

  • Closed date
    2021-12-21
    • 

  • Last modified date
    2021-12-21
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    BUS AUTO WORKFL
    • 

  • Fixed component ID
    5737H4100
    • 



Applicable component levels


    








      
              
                            

              

              [{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS8JB4","label":"IBM Business Automation Workflow"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"20.0.0.1"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            22 December 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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