JR64267: ENHANCE CASE CLIENT TO OPEN A PROCESS WORK ITEM WITH A PARAMETERIZED LINK ACCEPTED BY CASE CLIENT

APAR status

• Closed as new function.

Error description

• Current links in the notification email from Case for process
  work items route users to IBM Business Automation Workflow
  Process Portal.  Users would rather be able to view the work
  item from Case Client, similar to how the in-basket currently
  opens the work item.
  
  PRODUCTS AFFECTED
  IBM Business Automation Workflow
  IBM Cloud Pak for Business Automation
  

Local fix

Problem summary

• No additional information is available.
  

Problem conclusion

• A fix is available or will be available that enhances the
  product to add the ability to route to a process work item via a
   link in Case Client.
  
  An example of how the link looks like:
  https://<server>:<port>/navigator/?desktop=<ICMDesktop>&feature=
  <ICM>&tos=<TOS>&solution=<SolutionPrefix>&taskId=<taskId></li>
  Example
  https://<server>:<port>/navigator/?desktop=baw&tos=tos&solution=
  TCLG&feature=Cases&taskId=5
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  BUS AUTO WORKFL

• Fixed component ID

  5737H4100

Applicable component levels