IBM Support

JR64191: AFTER YOU UPGRADE, YOU ARE UNABLE TO OPEN A WORK ITEM IN AN ENVIRONMENT CONFIGURED WITH A CUSTOM PLUG-IN

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APAR status

  • Closed as program error.

Error description

  • When a custom plug-in is configured with the Case desktop, and
the plug-in loads icm.model classes, you see a JavaScript error
when you open a work item after you upgrade to IBM Business
Automation Workflow from IBM Case Manager.  An example is when
you include icm.model.Case or icm.model.case.CaseActions in the
Dojo define or require methods in the custom plug-in.  In
opening the work item, the Work Detail Page does not open and in
 checking the browser console logs you might see the following
error

WorkItem.js:569 Uncaught TypeError: IcmCase._unretrievedInstance
is not a function
at Object.<anonymous> (WorkItem.js:569)
at eval (dojo/_base/lang.js:385)
at Object.retrieveCaseType (Solution.js:303)
at Object._hookupCase (WorkItem.js:568)
at Object._retrieveStepCompleted (WorkItem.js:546)
at Object.requestCompleteCallback (WorkItem.js:348)
at Object._onFinished (ecm/model/Request.js:667)
at Object.eval (ecm/model/Request.js:300)
at XMLHttpRequest.eval (dojo/_base/lang.js:385)

PRODUCTS AFFECTED
IBM Business Automation Workflow
IBM Cloud Pak for Business Automation

Local fix

  • Workaround:
Modify the JavaScript in custom plug-in so that the JavaScript
files do not have any Dojo define or require that uses
icm.actions.case.CaseActions, which in-turn loads
icm.model.Case. The loading of icm.model.Case from a plug-in is
related to the failure.  If you need to use anything from
icm.model.Case, you can use the class directly with
icm.model.Case, instead of defining it in the Dojo require or
define.

Problem summary

  • No additional information is available.

Problem conclusion

  • A fix is available or will be available that ensures you do not
see a JavaScript error when you open a work item.

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    JR64191
    • 

  • Reported component name
    BUS AUTO WORKFL
    • 

  • Reported component ID
    5737H4100
    • 

  • Reported release
    K00
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2021-09-23
    • 

  • Closed date
    2021-10-14
    • 

  • Last modified date
    2021-10-14
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    BUS AUTO WORKFL
    • 

  • Fixed component ID
    5737H4100
    • 



Applicable component levels


    








      
              
                            

              

              [{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SS8JB4","label":"IBM Business Automation Workflow"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"20.0.0.1"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            18 October 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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