JR63898: YOU DON'T SEE THE HUMAN TASK USER INTERFACE WHEN YOU CLAIM A TASK FROM A PROCESS INSTANCE PAGE IN CASE CLIENT

APAR status

• Closed as program error.

Error description

• For a list of tasks work items in a process, you don't see the
  human task user interface for a task when you claim a task work
  item from a process instance page in Case client.  Claiming the
  first task work item in the process instance page opens the
  human task user interface without any issues.  When you click
  any other task in the list to claim the task work item, the
  human task user interface for the task doesn't display.  The
  task work item is still claimed, but you are returned back to
  the process instance page.
  
  PRODUCTS AFFECTED
  IBM Business Automation Workflow
  

Local fix

• Workarounds:
  
  1) Use Process Portal
  2) After you claim the task, use 'My Work' page to open the
  human task user interface
  

Problem summary

• No additional information is available.
  

Problem conclusion

• A fix is available or will be available that ensures the human
  task user interface is displayed after you claim a task from the
   process instance page in Case client.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  BUS AUTO WORKFL

• Fixed component ID

  5737H4100

Applicable component levels