IBM Support

JR63666: UNEXPECTED ERROR WHEN CREATING A DOCUMENT PROCESSING PROJECT

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APAR status

  • Closed as program error.

Error description

  • Document Processing project creation fails with Unexpected
error.

Local fix

  • Reset DB2STATUS fields to 0 in the tenantinfo table of the base
database will allow the project to open.

Problem summary

  • ****************************************************************
* USERS AFFECTED:                                              *
* ADP Project Creators                                         *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* Project creation takes too long and times out, leaving it in *
* a partially completed state.                                 *
****************************************************************
* RECOMMENDATION:                                              *
* Reset DB2STATUS fields to 0 in the tenantinfo table of the   *
* base                                                         *
* database will allow the project to open.                     *
****************************************************************

Problem conclusion

  • Defect created

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    JR63666
    • 

  • Reported component name
    CLOUD PAK FOR A
    • 

  • Reported component ID
    5737I2300
    • 

  • Reported release
    L00
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2021-05-06
    • 

  • Closed date
    2021-06-17
    • 

  • Last modified date
    2021-06-17
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    CLOUD PAK FOR A
    • 

  • Fixed component ID
    5737I2300
    • 



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBYVB","label":"IBM Cloud Pak for Business Automation"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"L00","Line of Business":{"code":"LOB45","label":"Automation"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            11 March 2022
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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