JR62064: THE PROCESS DIAGRAM DOESN'T OPEN IN IBM PROCESS PORTAL

workflow.20001.delta.repository

APAR status

• Closed as program error.

Error description

• When you try to open a process diagram in Process Portal from
  the Process Performance dashboard, it fails to load and you see
  the "The control cannot be loaded at this time." error.
  
  The following exception is logged in the SystemOut.log file:
  
  [2/12/20 5:51:17:835 PST] 0000029e BPDILOGVisual E
  com.ibm.bpm.rest.impl.ilogdiagram.bpd.BPDILOGVisualResource
  getBPDForILOGDiagram <Null Message>
                   java.lang.ArrayIndexOutOfBoundsException
  at java.util.ArrayList.elementData(ArrayList.java:433)
  at java.util.ArrayList.get(ArrayList.java:446)
  at
  com.ibm.bpm.diagram.TextWrapper.parseStringToLimitLinesByWidthAn
  dHeight(TextWrapper.java:100)
  at
  com.ibm.bpm.rest.impl.ilogdiagram.bpd.BPD2ILOGModelTransformer.t
  ransformNotes(BPD2ILOGModelTransformer.java:569)
  at
  com.ibm.bpm.rest.impl.ilogdiagram.bpd.BPD2ILOGModelTransformer.t
  ransform(BPD2ILOGModelTransformer.java:232)
  at
  com.ibm.bpm.rest.impl.ilogdiagram.bpd.BPDILOGVisualResource$1.ca
  ll(BPDILOGVisualResource.java:129)
  at
  com.ibm.bpm.rest.impl.ilogdiagram.bpd.BPDILOGVisualResource$1.ca
  ll(BPDILOGVisualResource.java:103)
  at
  com.lombardisoftware.utility.spring.ProgrammaticTransactionSuppo
  rt$3.doInTransaction(ProgrammaticTransactionSupport.java:544)
  at
  org.springframework.transaction.jta.WebSphereUowTransactionManag
  er$UOWActionAdapter.run(WebSphereUowTransactionManager.java:347)
  at
  com.ibm.ws.uow.embeddable.EmbeddableUOWManagerImpl.runUnderNewUO
  W(EmbeddableUOWManagerImpl.java:791)
  at
  com.ibm.ws.uow.embeddable.EmbeddableUOWManagerImpl.runUnderUOW(E
  mbeddableUOWManagerImpl.java:370)
  at
  org.springframework.transaction.jta.WebSphereUowTransactionManag
  er.execute(WebSphereUowTransactionManager.java:290)
  at
  com.lombardisoftware.utility.spring.ProgrammaticTransactionSuppo
  rt.executeInNewTransaction(ProgrammaticTransactionSupport.java:5
  30)
  at
  com.lombardisoftware.utility.spring.ProgrammaticTransactionSuppo
  rt.execute(ProgrammaticTransactionSupport.java:386)
  at
  com.lombardisoftware.utility.spring.ProgrammaticTransactionSuppo
  rt.execute(ProgrammaticTransactionSupport.java:315)
  at
  com.lombardisoftware.utility.spring.ProgrammaticTransactionSuppo
  rt.executeInWrapperTransactionIfNeeded(ProgrammaticTransactionSu
  pport.java:298)
  at
  com.ibm.bpm.rest.impl.ilogdiagram.bpd.BPDILOGVisualResource.getB
  PDForILOGDiagram(BPDILOGVisualResource.java:103)
  

Local fix

• Increase the vertical size of all notes in the diagram to be at
  least 1 full line.
  

Problem summary

• No additional information is available.
  
  PRODUCT AFFECTED
  IBM Business Automation Workflow
  

Problem conclusion

• A fix is available or will be available that ensures the process
   diagram opens.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  BUS AUTO WORKFL

• Fixed component ID

  5737H4100

Applicable component levels