IBM Support

JR62032: YOU RECEIVE AN ERROR WHEN YOU OPEN A CASE THAT WAS CONFIGURED WITH CASE HISTORY VISUALIZER

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Direct links to fixes

workflow.20001.delta.repository
8.6.10018002-WS-BPM-IFJR62032

 

APAR status

  • Closed as program error.

Error description

  • You receive the following error when you open a case that was
configured with Case History Visualizer and you are running the
case in Content Platform Engine 5.5.4:

Error 599:
filenet/vw/server/rpc/chrpc/CHHistogramResult.getCH_BIN_WIDTH&#4
0;)I (loaded from
file:/opt/IBM/BAW/BPM/Case/lib/eeapi.jar by
com.ibm.ws.classloader.CompoundClassLoader@788eb688[library:IBM_
BPM_Content_Navigator_Shared_Library] Local ClassPath:
/opt/IBM/BAW/BPM/Case/lib:/opt/IBM/BAW/BPM/Case/lib/pe.jar:/opt/
IBM/BAW/BPM/Case/lib/peResources.jar:/opt/IBM/BAW/BPM/Case/lib/p
8cel10n.jar:/opt/IBM/BAW/BPM/Case/lib/jiserver.jar:/opt/IBM/BAW/
BPM/Case/lib/Jace.jar:/opt/IBM/BAW/BPM/Case/lib/icnnls.jar:/opt/
IBM/BAW/BPM/Case/lib/icnviewing.jar:/opt/IBM/BAW/BPM/Case/lib/js
.jar:/opt/IBM/BAW/BPM/Case/lib/javaapi.jar:/opt/IBM/BAW/BPM/Case
/lib/jaxb-impl.jar:/opt/IBM/BAW/BPM/Case/lib/commons-collections
.jar:/opt/IBM/BAW/BPM/Case/lib/log4j.jar:/opt/IBM/BAW/BPM/Case/l
ib/esapi.jar:/opt/IBM/BAW/BPM/Case/lib/commons-compress.jar:/opt
/IBM/BAW/BPM/Case/lib/commons-configuration.jar:/opt/IBM/BAW/BPM
/Case/lib/commons-jxpath.jar:/opt/IBM/BAW/BPM/Case/lib/commons-l
ang.jar:/opt/IBM/BAW/BPM/Case/lib/commons-codec.jar:/opt/IBM/BAW
/BPM/Case/lib/bsh.jar:/opt/IBM/BAW/BPM/Case/lib/icnp8addons.jar:
/opt/IBM/BAW/BPM/Case/lib/commons-beanutils.jar:/opt/IBM/BAW/BPM
/Case/lib/peREST.jar:/opt/IBM/BAW/BPM/Case/lib/commons-validator
-1.4.0.jar:/opt/IBM/BAW/BPM/Case/lib/commons-io.jar:/opt/IBM/BAW
/BPM/Case/lib/commons-digester.jar:/opt/IBM/BAW/BPM/Case/lib/lis
tener.jar:/opt/IBM/BAW/BPM/Case/lib/commons-fileupload.jar:/opt/
IBM/BAW/BPM/Case/lib/JSON4J_Apache.jar:/opt/IBM/BAW/BPM/Case/lib
/syncServiceClient.jar:/opt/IBM/BAW/BPM/Case/lib/commons-logging
.jar:/opt/IBM/BAW/BPM/Case/lib/taskServiceClient.jar:/opt/IBM/BA
W/BPM/Case/lib/icnSyncCommon.jar:/opt/IBM/BAW/BPM/Case/lib/JSON4
J.jar:/opt/IBM/BAW/BPM/Case/lib/perflog.jar:/opt/IBM/BAW/BPM/Cas
e/lib/lessCss.jar:/opt/IBM/BAW/BPM/Case/lib/stax-api.jar:/opt/IB
M/BAW/BPM/Case/lib/xlxpScanner.jar:/opt/IBM/BAW/BPM/Case/lib/xlx
pScannerUtils.jar:/opt/IBM/BAW/BPM/Case/lib/ICMSolutionEdit.jar:
/opt/IBM/BAW/BPM/Case/lib/log4j-1.2.17.jar:/opt/IBM/BAW/BPM/Case
/lib/aspera-faspstream-sdk.jar:/opt/IBM/BAW/BPM/Case/lib/cmannot
ation.jar:/opt/IBM/BAW/BPM/Case/lib/eeapi.jar Parent:
com.ibm.ws.classloader.ProtectionClassLoader@35f638f6 Delegation
Mode: PARENT_LAST) called from class
com.ibm.ecm.extension.icm.services.impl.CaseHistoryOverviewServi
ce (loaded from
file:/opt/IBM/BAW/CaseManagement/properties/plugins/ICMAPIPlugin
.jar by java.net.FactoryURLClassLoader@d3840506). .
CIWEB2001


PRODUCTS AFFECTED
IBM Business Automation Workflow

Local fix

  • 



Problem summary


    

  • No additional information is available.

PRODUCTS AFFECTED
IBM Business Automation Workflow

    



Problem conclusion


    

  • A fix is available or will be available that opens a case that
was configured with Case History Visualizer without any errors
when you run the case in Content Platform Engine 5.5.4.

    



Temporary fix


    

  • Not applicable.

    



Comments


    

  • 



APAR Information




    

  • APAR number
    JR62032
    • 

  • Reported component name
    BPM
    • 

  • Reported component ID
    5737A5700
    • 

  • Reported release
    860
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2020-02-28
    • 

  • Closed date
    2020-04-09
    • 

  • Last modified date
    2020-04-09
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    BPM
    • 

  • Fixed component ID
    5737A5700
    • 



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFPJS","label":"IBM Business Process Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.6.0.0","Line of Business":{"code":"LOB45","label":"Automation"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            14 September 2022
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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