APAR status
Closed as program error.
Error description
When a user with an invalidated session makes the REST call to the Search endpoint (with a WCToken and WCTrustedToken which is no longer valid), the response to this request is: {"errors":[{"errorMessage":"An error has occurred. If this problem persists, contact product support.","errorCode":"com\/ibm\/commerce\/user\/objsrc\/UserCac he","errorKey":"com\/ibm\/commerce\/user\/objsrc\/UserCache"}]}
Local fix
Search server will use different code base to determine user's last logon time.
Problem summary
USERS AFFECTED: wc.804.fp PROBLEM ABSTRACT: Search REST call fails with error code and error key "com/ibm/commerce/user/objsrc/UserCache" BUSINESS IMPACT: Search server will throw ClassNotFoundException when session expired, the expected result is store display re-logon page. RECOMMENDATION:
Problem conclusion
Search server will use different code base to determine user's last logon time.
Temporary fix
Comments
APAR Information
APAR number
JR60205
Reported component name
WC BUS EDITION
Reported component ID
5724I3800
Reported release
800
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2018-10-25
Closed date
2018-11-09
Last modified date
2018-11-09
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WC BUS EDITION
Fixed component ID
5724I3800
Applicable component levels
R800 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.0","Line of Business":{"code":"LOB31","label":"WCE Watson Marketing and Commerce"}}]
Document Information
Modified date:
11 December 2021