Direct links to fixes
APAR status
Closed as program error.
Error description
When you run or schedule a bot from the control room, you can select "Run Bot Runner Session on Control Room". Then the control room machine opens a remote desktop to the bot runner machine with a fixed screen resolution of 1024 x 745 pixels. If your bot requires a larger screen resolution or the same resolution that was used when it was developed on a bot creator system, your bot might fail.
Local fix
You can set the desired screen resolution on the bot runner machine and use the legacy auto-login capability (for details, see https://support.automationanywhere.com/hc/en-us/articles/1150002 48293-Auto-Login).
Problem summary
No additional information is available.
Problem conclusion
A fix is included in IBM Robotic Process Automation with Automation Anywhere V10.0 CF2018.03 interim fix 001 that introduces a configuration option on the control room to define a custom screen resolution that is used to open a remote desktop to the bot runner. After the fix is installed, complete the following steps: 1, Edit the Enterprise.Setting.xml file located in the Automation Anywhere Server Files directory in the public documents. The default absolute path is C:\Users\Public\Documents\Automation Anywhere Server Files\Enterprise.Setting.xml. 2. Add a RemoteMachineConnector section in the ConfigSettings element of the XML document that looks like this: <RemoteMachineConnector> <Default> <Setting> <Height>1366</Height> <Width>768</Width> <Port>3389</Port> </Setting> </Default> </RemoteMachineConnector> The Height and Width elements define the screen resolution that the control room uses for the remote desktop connection to the bot runner client. Use a valid combination for Height and Width. Those combinations are mentioned in the Display configuration of your operating system. Port 3389 is the default port of the Remote Desktop Protocol.
Temporary fix
Not applicable
Comments
APAR Information
APAR number
JR59475
Reported component name
RPA WITH AA
Reported component ID
5737E8100
Reported release
A60
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2018-04-24
Closed date
2018-05-29
Last modified date
2018-05-29
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
RPA WITH AA
Fixed component ID
5737E8100
Applicable component levels
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSMGNY","label":"IBM Robotic Process Automation with Automation Anywhere"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"10.0","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
29 May 2018