Direct links to fixes
APAR status
Closed as program error.
Error description
If the users REST API is called, /rest/bpm/wle/v1/users all users visible to IBM Business Process Manager (BPM) are retrieved from user registry. Users not yet known to IBM BPM are inserted into the database and added to the cache one by one. If an exception occurs, perhaps because the transaction timed out, the users inserted into the database are rolled back and are, therefore, no longer in the database. However, exceptions might occur because the cache is not reset. For example, an exception occurs because the user is retrieved from the cache although he or she is not in the database. The stack trace of the exception is similar to the following example: [10/5/16 9:27:28:750 CDT] 00000150 wle E CWLLG2229E: An exception occurred in an EJB call. Error: User with ID User.71586 not found. com.lombardisoftware.client.delegate.BusinessDelegateException: User with ID User.71586 not found. at com.lombardisoftware.client.delegate.BusinessDelegateException.a sBusinessDelegateException(BusinessDelegateException.java:46) at com.lombardisoftware.client.delegate.PersistenceServicesDelegate Default.findByPrimaryKey(PersistenceServicesDelegateDefault.java :278) at com.lombardisoftware.client.persistence.common.factorydelegate.U nversionedFactoryDelegate.findByPrimaryKey(UnversionedFactoryDel egate.java:40) at com.lombardisoftware.client.persistence.common.AbstractUnversion edPOFactory.findByPrimaryKey(AbstractUnversionedPOFactory.java:1 45) at com.lombardisoftware.server.core.UserCore.getOrCreateUserInfoObj ect(UserCore.java:270) at com.lombardisoftware.server.ejb.security.SecurityCore.initialize NewLogin(SecurityCore.java:216) at sun.reflect.GeneratedMethodAccessor561.invoke(Unknown Source) .. Caused by: com.lombardisoftware.core.TeamWorksException: User with ID User.71586 not found. at com.lombardisoftware.server.ejb.persistence.CommonDAO.assertNotN ull(CommonDAO.java:65) at com.lombardisoftware.server.ejb.persistence.CommonDAO.assertMapN otNull(CommonDAO.java:45) at com.lombardisoftware.server.ejb.persistence.dao.UnversionedPODAO .findByPrimaryKey(UnversionedPODAO.java:614) at com.lombardisoftware.server.ejb.persistence.DefaultHandler.findB yPrimaryKey(DefaultHandler.java:119) at com.lombardisoftware.server.ejb.persistence.PersistenceServicesC ore$3.call(PersistenceServicesCore.java:196) at com.lombardisoftware.server.ejb.persistence.PersistenceServicesC ore$3.call(PersistenceServicesCore.java:194) at com.lombardisoftware.server.ejb.persistence.versioning.BranchMan ager.readAccess(BranchManager.java:189) at com.lombardisoftware.server.ejb.persistence.PersistenceServicesC ore.findByPrimaryKey(PersistenceServicesCore.java:194) at sun.reflect.GeneratedMethodAccessor249.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethod AccessorImpl.java:37) at java.lang.reflect.Method.invoke(Method.java:611) at org.springframework.aop.support.AopUtils.invokeJoinpointUsingRef lection(AopUtils.java:310) at org.springframework.aop.framework.ReflectiveMethodInvocation.inv okeJoinpoint(ReflectiveMethodInvocation.java:182) [10/5/16 9:27:28:750 CDT] 00000150 wle E CWLLG2229E: An exception occurred in an EJB call. Error: User with ID User.71586 not found. com.lombardisoftware.client.delegate. BusinessDelegateException: User with ID User.71586 not found. at com.lombardisoftware.client.delegate. BusinessDelegateException.asBusinessDelegateException (BusinessDelegateException.java:46) at com.lombardisoftware.client.delegate. PersistenceServicesDelegateDefault.findByPrimaryKey (PersistenceServicesDelegateDefault.java:278) at com.lombardisoftware.client.persistence.common. factorydelegate.UnversionedFactoryDelegate.findByPrimaryKey (UnversionedFactoryDelegate.java:40) at com.lombardisoftware.client.persistence.common. AbstractUnversionedPOFactory.findByPrimaryKey (AbstractUnversionedPOFactory.java:145) at com.lombardisoftware.server.core.UserCore. getOrCreateUserInfoObject(UserCore.java:270) at com.lombardisoftware.server.ejb.security.SecurityCore. initializeNewLogin(SecurityCore.java:216) Page 5 of 87 at sun.reflect.GeneratedMethodAccessor561.invoke(Unknown Source) .. Caused by: com.lombardisoftware.core.TeamWorksException: User with ID User.71586 not found. at com.lombardisoftware.server.ejb.persistence.CommonDAO. assertNotNull(CommonDAO.java:65) at com.lombardisoftware.server.ejb.persistence.CommonDAO. assertMapNotNull(CommonDAO.java:45) at com.lombardisoftware.server.ejb.persistence.dao. UnversionedPODAO.findByPrimaryKey(UnversionedPODAO.java:614) at com.lombardisoftware.server.ejb.persistence.DefaultHandler. findByPrimaryKey(DefaultHandler.java:119) at com.lombardisoftware.server.ejb.persistence. PersistenceServicesCore$3.call(PersistenceServicesCore.java:196) at com.lombardisoftware.server.ejb.persistence. PersistenceServicesCore$3.call(PersistenceServicesCore.java:194) Page 6 of 87 at com.lombardisoftware.server.ejb.persistence.versioning. BranchManager.readAccess(BranchManager.java:189) at com.lombardisoftware.server.ejb.persistence. PersistenceServicesCore.findByPrimaryKey(PersistenceServicesCore .java: 194) at sun.reflect.GeneratedMethodAccessor249.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke (DelegatingMethodAccessorImpl.java:37) at java.lang.reflect.Method.invoke(Method.java:611) at org.springframework.aop.support.AopUtils. invokeJoinpointUsingReflection(AopUtils.java:310) at org.springframework.aop.framework.ReflectiveMethodInvocation. invokeJoinpoint(ReflectiveMethodInvocation.java:182) at org.springframework.aop.framework.ReflectiveMethodInvocation. proceed(ReflectiveMethodInvocation.java:1
Local fix
Problem summary
No additional information is available. PRODUCTS AFFECTED IBM Business Process Manager (BPM) Advanced IBM BPM Standard IBM BPM Express
Problem conclusion
A fix will be incorporated into IBM BPM V8.5.7 cumulative fix 2017.03 that ensures UserInfoCache is reset when an exception is thrown as a result of inserting the users into the database. In addition, when you try to retrieve all users (for example, by not specifying a filter parameter), the execution of the action changes to be subject to a long transaction timeout. The default value for the default-long-transaction-timeout parameter is 4 hours.
Temporary fix
Comments
APAR Information
APAR number
JR57156
Reported component name
BPM ADVANCED
Reported component ID
5725C9400
Reported release
855
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-12-13
Closed date
2017-02-13
Last modified date
2017-08-28
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
BPM STANDARD
Fixed component ID
5725C9500
Applicable component levels
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFTDH","label":"IBM Business Process Manager Standard"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"855","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
04 September 2023