Direct links to fixes
APAR status
Closed as program error.
Error description
The Forgot Password process sends an email with a validation code that a shopper needs to submit before the shopper can change the account password. If the shopper is registered in the database but has a NULL password, then the validation code from the email does not work.
Local fix
Problem summary
USERS AFFECTED: WebSphere Commerce Version 7 Fix Pack 9 WebSphere Commerce Version 8.0.0.0 to Version 8.0.4.0. PROBLEM ABSTRACT: Forgot password for users without password, when using validation code, is not working BUSINESS IMPACT: Shoppers with a null password are unable to reset their password at logon. RECOMMENDATION:
Problem conclusion
Updated reset password logic for shoppers with a null password. Updated administrator reset password flow.
Temporary fix
Comments
APAR Information
APAR number
JR56962
Reported component name
WC BUS EDITION
Reported component ID
5724I3800
Reported release
700
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-11-08
Closed date
2016-12-30
Last modified date
2016-12-30
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WC BUS EDITION
Fixed component ID
5724I3800
Applicable component levels
R700 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Line of Business":{"code":"LOB31","label":"WCE Watson Marketing and Commerce"}}]
Document Information
Modified date:
11 December 2021