APAR status
Closed as program error.
Error description
When running price mode "2", a CSR cannot view products when accessing a customer's account. The CSR can view products when logged in as the CSR account, but as soon as the CSR takes over a customer's account and views products, the CSR receives a "Store has encountered an error" message for all products.
Local fix
Execute below SQL statements and restart the server. select acactgrp_id From ACACTGRP where groupname = 'BecomeUserServicesActionGroup'; insert into acaction values(-7777,'com.ibm.commerce.price.facade.server.commands.GetE ntitledPriceCmd',null); insert into acactactgp values(<acactgrp_id>,-7777,null,null); insert into acactactgp values(<acactgrp_id>,-8888,null,null); insert into acaction values(-8888,'com.ibm.commerce.tools.optools.order.commands.OnBe halfCSROrderCommentsAddRestCmd',null); where, <acactgrp_id> is the value retrieved from the first select statement.
Problem summary
USERS AFFECTED: WebSphere Commerce Version 8. PROBLEM ABSTRACT: CSR cannot view products when accessing a customer's account BUSINESS IMPACT: CSR users cannot shop on-behalf of shoppers when priceMode is set to '2' in STORECONF database table. RECOMMENDATION:
Problem conclusion
Add halfCSROrderCommentsAddRestCmd and GetEntitledPriceCmd to BecomeUserServicesActionGroup, so that CSR can execute these commands on behalf of shoppers.
Temporary fix
Comments
APAR Information
APAR number
JR56694
Reported component name
WC BUS EDITION
Reported component ID
5724I3800
Reported release
800
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-09-19
Closed date
2018-05-10
Last modified date
2018-05-10
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WC BUS EDITION
Fixed component ID
5724I3800
Applicable component levels
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.0","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
10 May 2018