APAR status
Closed as program error.
Error description
In some cases, if a guest user submits an order and then registers after a scheduled job sends the order to fulfillment, the fulfillment order might be deleted. Cause: After the shopper logs on, the order and order item's member_id field, which held the guest shopper ID at the beginning, are changed to the user id of the registered shopper. However the ORDRELEASE.MEMBER_ID column in the database is not changed when the guest user logs in as a registered user. When this occurs, the dbclean utility might delete the order that was associated with the guest user id.
Local fix
Problem summary
USERS AFFECTED: WebSphere Commerce Version 7 and Version 8. PROBLEM ABSTRACT: Orders by guest users are not fulfilled BUSINESS IMPACT: Some orders that were submitted by guest users are deleted. RECOMMENDATION:
Problem conclusion
Migrate order releases when guest user logs on as registered user.
Temporary fix
Comments
APAR Information
APAR number
JR55372
Reported component name
WC BUS EDITION
Reported component ID
5724I3800
Reported release
700
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-02-22
Closed date
2016-03-21
Last modified date
2016-04-25
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WC BUS EDITION
Fixed component ID
5724I3800
Applicable component levels
R700 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Line of Business":{"code":"LOB31","label":"WCE Watson Marketing and Commerce"}}]
Document Information
Modified date:
11 December 2021