APAR status
Closed as program error.
Error description
When an old cookie comes back to the store, the cookie is not updated with a new cookie. When you review the logs, you see "Failed to decrypt cookie WC_USERACTIVITY_" repeated for the same user at different timestamps. The delete action is not passed to the server to clear the cookie, therefore the old cookie is not updated with a new cookie.
Local fix
Problem summary
USERS AFFECTED: Shoppers on WebSphere Commerce Version 7 and Version 8. PROBLEM ABSTRACT: Old cookies are not replaced with new cookies BUSINESS IMPACT: Shopper is not able take any action on store without clearing cookies. RECOMMENDATION:
Problem conclusion
Delete the cookie when there is exception during parsing/verifying the cookie values.
Temporary fix
Comments
APAR Information
APAR number
JR55061
Reported component name
WC BUS EDITION
Reported component ID
5724I3800
Reported release
700
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-01-06
Closed date
2016-02-04
Last modified date
2016-02-04
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WC BUS EDITION
Fixed component ID
5724I3800
Applicable component levels
R700 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Line of Business":{"code":"LOB31","label":"WCE Watson Marketing and Commerce"}}]
Document Information
Modified date:
11 December 2021