APAR status
Closed as program error.
Error description
When an exception is thrown during the promotion engine execution, the type of exception is written to the trace log, but the details of the exception are lost. For example, the full stack trace for the call will not be written to the log.
Local fix
Problem summary
USERS AFFECTED: WebSphere Commerce customers on v7 who use promotions PROBLEM ABSTRACT: Promotion engine does not log exceptions completely BUSINESS IMPACT: IT and Support are unable to determine why the promotion engine failed RECOMMENDATION:
Problem conclusion
Changed the existing trace in the promotion engine to properly handle exceptions by passing the exception into the logger instead of only logging the exception type.
Temporary fix
Comments
APAR Information
APAR number
JR53404
Reported component name
WC BUS EDITION
Reported component ID
5724I3800
Reported release
700
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
YesSpecatt / Serviceability
Submitted date
2015-05-19
Closed date
2015-06-17
Last modified date
2015-06-17
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WC BUS EDITION
Fixed component ID
5724I3800
Applicable component levels
R700 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Line of Business":{"code":"LOB31","label":"WCE Watson Marketing and Commerce"}}]
Document Information
Modified date:
11 December 2021